Job
Description
We are seeking a dynamic and tech-savvy Public Relations Officer (PRO) to oversee the telecalling team , manage patient data systems , and ensure seamless communication between departments and patients. The ideal candidate will be an excellent communicator with strong digital skills and experience in healthcare coordination. Key Responsibilities:1. Telecalling Team Management Lead, train, and monitor the telecalling executives . Set daily/weekly calling targets and ensure team adherence. Review call quality, patient conversion, and follow-up performance. Guide the team on patient engagement strategies and effective communication. 2. Patient Coordination & Communication Act as the first point of contact for VIP or sensitive patient queries. Coordinate across departments to ensure patients are updated on appointments, reports, and treatments. Handle escalations, complaints, and grievances with professionalism and empathy. 3. Data & Technology Management Supervise and maintain accurate patient databases, CRM systems , and calling reports. Generate daily/weekly/monthly performance and follow-up reports for management. Monitor dropout and follow-up cases through digital tools and ensure recovery. 4. Digital & Tech Responsibilities Use CRM/Excel/ERP platforms to track patient flow, follow-ups, and conversions. Collaborate with the digital marketing team to follow up on leads from online platforms. Implement tech-based systems for improving communication efficiency. Requirements: Bachelor's degree in hospital administration, communication, or related fields . 2–4 years experience in hospital front office, telecalling team management, or public relations. Strong knowledge of CRM systems, Excel, Google Sheets , and hospital software (ERP/HMIS). Excellent verbal and written communication skills in English and local language . Ability to manage teams, multitask, and handle data responsibly. Preferred Skills: Prior experience in IVF or fertility centers is an advantage. Strong analytical and leadership skills. Ability to stay calm under pressure and handle multiple priorities. Interested candidate send resume to headhr@yanaivf.com Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person
