Public Relation Officer

As a Public Relation Officer, your primary responsibility will be to coordinate the activities within the department and ensure its smooth functioning. You will be required to monitor and address problems reported by inpatients (IP) and outpatients (OP) through feedback forms and actual patient visits in the IP. It will be your duty to oversee the computerization of complaints, bring pending issues to the attention of the concerned Heads of Departments (HODs), Chief Executive Officer (CEO), and Director of Medical Services (DMS), and prepare periodic analysis reports. Your role will involve taking corrective actions for service deficiencies, meeting additional requirements, and facilitating effective communication between various departments to address complaints. Additionally, you will be responsible for sending appreciation notes to the staff based on feedback received from IP forms, responding to IP feedback, and collaborating with other department HODs to implement suggestions. You will also be expected to assist patients and their attenders during critical situations such as code blue paging and deaths, identify individuals in need of behavioral training, follow up on patient satisfaction, provide support for psychological recovery, and fulfill duties as a night manager as per the schedule. Regular visits to patients, staff, and staff dependents on each floor will be part of your routine. Your contribution to departmental quality initiatives, data collection, and compliance with hospital safety norms including patient and staff safety regulations will be crucial. As a Graduate or Post Graduate with 2-3 years of experience in a similar role, you must be ready to perform any additional tasks assigned by your superiors.,