Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for experienced and driven individuals to join our

Professional Services team

in a client-facing role that blends business analysis with hands-on configuration and implementation of an enterprise risk and analytics software platform.
You will be responsible for gathering and analysing client requirements, delivering configuration and workflow solutions, supporting data management tasks, and helping clients maximise value from the platform. The role also involves close collaboration with internal teams (including Development, QA, and Support) to ensure client needs are met and product capabilities continue to evolve.
You may be asked to lead client presentations, deliver functional training, and contribute to best practices and process improvements.
This is a

hybrid role

, combining remote work with in-office presence. Occasional travel to client sites may be required based on project needs.

Key Responsibilities

  1. Leading or contributing to software implementations, upgrades, and SaaS migrations
  2. Gathering, documenting, and analysing business and technical requirements
  3. Designing and implementing system configurations and workflows tailored to client needs
  4. Supporting data integration and reporting requirements using SQL, SSRS, and Power BI
  5. Troubleshooting issues and working with internal teams to resolve technical and functional queries
  6. Testing new releases, patches, and configurations
  7. Creating and maintaining client-facing documentation, including process guides and training materials
  8. Participating in client meetings, demonstrations, and training workshops
  9. Supporting and mentoring junior consultants
  10. Contributing to continuous improvement initiatives within the team

Qualifications & Skills

  1. 8+ years of experience with a software vendor, ideally within credit risk, energy, or commodities
  2. Graduate or postgraduate degree in a relevant field (Computer Science, Engineering, Business, Economics, or similar)
  3. Strong analytical and problem-solving abilities
  4. Demonstrated experience in data analysis and system configuration
  5. Proficiency in SQL and BI/reporting tools (SSRS, Power BI)
  6. Excellent communication and stakeholder management skills
  7. Ability to work independently and manage multiple workstreams
  8. Collaborative mindset with an interest in mentoring and improving internal processes
Preferred Experience
  1. Consulting or professional services experience within a software vendor
  2. Industry experience in energy, commodities, financial services, or credit risk
  3. Prior client-facing experience with senior stakeholders
  4. Hands-on involvement in credit risk and/or collateral management implementations
  5. Experience with risk management systems or enterprise software implementations
  6. Strong working knowledge of technical tools including SQL Server, SSRS, SSAS, and Power BI
  7. Workflow configuration, ETL processes, and data interfacing
  8. Microsoft technology stack (PowerShell, Windows OS)
  9. Experience delivering training or knowledge-sharing sessions to clients or internal teams

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