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6.0 - 7.0 years
5 - 7 Lacs
Bengaluru, Karnataka, India
On-site
About the Role: We are seeking a talented and motivated Digital Adoption Technical Professional to join our WalkMe/WhatFix team. In this role, you will be responsible for creating and deploying engaging, impactful Digital Adoption Solutions for our clients across various platforms. You will work independently on client projects, while also collaborating with internal stakeholders and potentially supporting pre-sales activities like technical meetings and RFP creation. Responsibilities: Work closely with the Project Manager to establish a deep understanding of client goals and business objectives. Understand client needs and translate them into effective Digital Adoption Solutions. Apply technical abilities, UX knowledge and creativity to build and deliver solutions to client problems and troubleshoot their issues. Utilize WalkMe/WhatFix features and capabilities to provide a seamless user experience. Conduct rigorous testing and quality assurance checks before deploying solution content. Monitor and analyze solution usage data to measure success and make improvements. Stay up to date on the latest Digital Adoption innovations and best practices. Support pre-sales activities such as technical meetings to scope, design, and document client requirements. Qualifications: Minimum 2+ years of experience working with WalkMe or WhatFix platform, with a strong understanding of its features and functionalities. Experience working in an environment that requires the ability to multitask/prioritize a workload of competing priorities. Ability to independently manage several development requests simultaneously and operate under tight deadlines. Experience with web development, UI/UX design, and CSS, and jQuery. Experience working with diverse software applications and functionalities. Experience with testing, deployment, and maintenance of WalkMe / WhatFix content. Strong communication and collaboration skills. Ability to work independently and as part of a team. Problem-solving and analytical skills. WalkMe /WhatFix Certified Expert/Advanced Professional (preferred)
Posted 1 week ago
5.0 - 8.0 years
6 - 8 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities: Integration Solution Design & Implementation: Design and implement end-to-end integration solutions using SAP Cloud Platform Integration (CPI) , focusing on connecting SAP S/4HANA , SAP ECC , SAP SuccessFactors , SAP Ariba , and other third-party systems. Stakeholder Collaboration: Work closely with business and IT stakeholders to gather requirements, analyze integration needs, and propose appropriate integration strategies and solutions. Configuration & Customization: Configure and customize SAP CPI to meet the specific integration needs of clients, ensuring alignment with best practices and efficient workflows. Process Optimization: Lead efforts to identify, design, and implement process improvements related to integration and data flow, enhancing performance and scalability of the overall ecosystem. Troubleshooting & Support: Provide ongoing support and troubleshooting for existing CPI integrations, ensuring that any issues are resolved promptly to minimize business disruptions. Quality Assurance: Ensure that all integrations are thoroughly tested, performing system validation, functional testing, and troubleshooting during the development cycle. Documentation & Training: Develop and maintain comprehensive documentation for integration solutions, configurations, and process flows. Conduct training and knowledge transfer sessions to empower clients internal teams. Best Practices & Standards: Establish and enforce integration best practices, coding standards, and governance to ensure the development of maintainable, secure, and scalable integration solutions. Project Management: Manage integration projects, including planning, resource allocation, timelines, and deliverables. Provide regular status updates to project stakeholders and senior management. Continuous Improvement: Stay updated on SAP CPI features, capabilities, and industry trends, driving continuous improvement and innovation in the integration space. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred). Minimum of 5+ years of experience working with SAP Cloud Platform Integration (CPI) or SAP PI/PO . Hands-on experience with SAP CPI integration patterns, integration flow design, and the use of Cloud Integration components. Proven experience in integrating SAP S/4HANA , SAP ECC , SAP SuccessFactors , SAP Ariba , and other cloud or third-party applications using SAP CPI. Strong understanding of SAP architecture and various integration tools and technologies (e.g., SOAP , REST , IDOC , XML , JSON ). Experience with SAP Fiori , SAP HANA Cloud , and cloud-native development practices. Familiarity with integration technologies such as API management , middleware solutions , ETL , and data mapping . SAP CPI certification or relevant SAP certifications are a plus. Experience with Agile methodologies and project management tools. Ability to communicate complex technical concepts to both technical and non-technical stakeholders. Skills and Competencies: Technical Expertise: Strong knowledge of SAP CPI , including integration flow design, adapters, and connectors to support diverse system environments. Problem-Solving: Excellent troubleshooting and problem-solving skills for diagnosing and resolving integration issues across heterogeneous landscapes. Analytical Thinking: Strong analytical and logical skills to assess and optimize integration processes, ensuring performance, scalability, and security. Communication: Excellent verbal and written communication skills with the ability to articulate technical details clearly to clients and internal teams. Leadership: Ability to lead a team of consultants and developers, providing technical guidance and ensuring high-quality deliverables. Customer-Focused: Strong customer service orientation, with the ability to understand client needs and deliver value-driven integration solutions. Collaboration: Ability to work collaboratively within cross-functional teams, including SAP functional consultants, business analysts, and other IT teams. Preferred Experience: Experience with SAP Business Technology Platform (BTP) or SAP Integration Suite . Knowledge of SAP best practices for integrating with third-party applications like Salesforce, Workday, ServiceNow, etc. Previous experience in the Telecommunications and Technology (T&T) sector or large-scale enterprise integrations. Familiarity with CI/CD pipelines, automation , and DevOps practices in the context of integration development.
Posted 1 week ago
6.0 - 7.0 years
6 - 10 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities: OT Security Management: Assist in the development and implementation of OT cybersecurity strategies, policies, and procedures. Manage the security posture of OT networks, including ICS, SCADA, PLCs, DCS, and related systems. Conduct risk assessments and vulnerability analyses specific to OT environments. Incident Response & Threat Management: Support OT incident response activities, including threat detection, analysis, containment, and recovery. Collaborate with IT security teams to address cross-domain threats and vulnerabilities. Monitor OT network traffic for signs of anomalous activities using security tools and technologies. Security Architecture & Compliance: Assist in designing secure OT network architectures, segmentation strategies, and security controls. Ensure compliance with industry standards and regulations such as NIST, IEC 62443, ISA/IEC 27001, and others. Project & Team Coordination: Coordinate with cross-functional teams (IT, Operations, Engineering) to implement security solutions. Provide mentorship and technical guidance to junior OT security staff. Support security audits, assessments, and regulatory inspections. Continuous Improvement: Stay updated on emerging OT cybersecurity threats, technologies, and best practices. Recommend security enhancements, upgrades, and new tools to improve OT security resilience. Qualifications: Education: Bachelor's or Master's degree in Cybersecurity, Information Technology, Electrical Engineering, or a related field. Professional certifications such as CISSP , CISM , GICSP (Global Industrial Cyber Security Professional) , or ISA/IEC 62443 are highly desirable. Experience: 5+ years of experience in OT security, industrial cybersecurity, or related fields. Hands-on experience with OT protocols (Modbus, DNP3, OPC, etc.) and cybersecurity tools. Strong understanding of IT/OT convergence, network segmentation, and security monitoring. Skills: Strong analytical, problem-solving, and incident response skills. Proficiency in OT security tools (SIEM, IDS/IPS, firewalls, vulnerability scanners). Excellent communication and collaboration skills for working with technical and non-technical stakeholders. Ability to work under pressure and manage multiple priorities in a fast-paced environment. Work Environment: Office and on-site presence in industrial environments, as needed. Interaction with operational technology teams, IT departments, and external vendors. Occasional after-hours support for incident response or critical system maintenance.
Posted 1 week ago
6.0 - 10.0 years
1 - 16 Lacs
Mumbai, Maharashtra, India
On-site
About the Role: We are looking for an experienced Director to lead the ServiceNow practice in the ET&P (Enterprise Transformation and Planning) domain. In this role, you will be responsible for driving the strategic direction and execution of ServiceNow solutions for our clients. You will oversee the delivery of end-to-end solutions leveraging the ServiceNow platform, ensuring high-quality implementation, continuous improvement, and successful adoption of ServiceNow within the enterprise environment. As a ServiceNow Director , you will lead a team of consultants, developers, and architects, collaborate with senior stakeholders, and drive innovation to optimize IT operations, workflows, and service management processes. This is a leadership role that requires deep expertise in ServiceNow , strong business acumen, and the ability to deliver complex solutions in a fast-paced, client-driven environment. Key Responsibilities: Leadership and Strategy: Lead and define the strategy for ServiceNow services within the organization. Work closely with senior leadership to align ServiceNow initiatives with overall business goals, ensuring value-driven outcomes for clients. Solution Design & Delivery: Oversee the design, development, and deployment of ServiceNow solutions across different modules such as ITSM (IT Service Management) , ITOM (IT Operations Management) , HR Service Delivery , Security Operations , Governance, Risk & Compliance (GRC) , etc. Ensure successful delivery from concept to implementation. Client Engagement: Build and maintain strong relationships with key clients, understanding their business challenges and translating those into ServiceNow solutions that deliver business value. Serve as a trusted advisor, providing thought leadership and guidance on ServiceNow best practices. Team Management & Development: Manage and mentor a team of ServiceNow professionals, including consultants, architects, and developers. Foster a culture of continuous learning and professional growth within the team. Operational Excellence: Ensure operational excellence in the delivery of ServiceNow services, focusing on quality assurance, project governance, risk management, and adherence to timelines and budgets. Innovation & Optimization: Drive the adoption of new ServiceNow features, modules, and industry best practices. Identify opportunities for process improvement and automation across IT and business functions, leveraging the full potential of the ServiceNow platform. Sales & Business Development: Collaborate with the sales team to identify new business opportunities and develop proposals for ServiceNow implementations. Assist in business development activities, including pre-sales support, proposal development, and client presentations. Financial Management: Manage the financial performance of the ServiceNow practice, ensuring the successful delivery of projects within budget and on schedule. Oversee resource allocation and project profitability. Skills & Qualifications: Experience: 10+ years of experience in ServiceNow implementation and consulting, with at least 5 years in a leadership role. Extensive experience in delivering ServiceNow solutions across multiple modules. ServiceNow Expertise: Deep knowledge of the ServiceNow platform, including configuration, customization, integration, and implementation across various modules like ITSM , ITOM , HRSD , GRC , SecOps , etc. Leadership: Proven leadership experience in managing and mentoring teams of technical consultants and architects. Ability to inspire and motivate teams to achieve outstanding results. Client Relationship Management: Strong experience in managing client relationships, understanding business needs, and translating them into technical solutions. Ability to engage with senior executives and stakeholders. Business Acumen: Strong understanding of business processes, IT operations, and digital transformation initiatives. Ability to align ServiceNow solutions with clients business objectives and outcomes. Project Management: Excellent project management skills with experience in delivering complex, large-scale IT projects on time and within budget. Knowledge of project management methodologies such as Agile , Waterfall , or DevOps . Sales & Business Development: Experience in pre-sales activities, including RFP responses, proposal development, and client presentations. Ability to identify and capitalize on business opportunities. Certifications: ServiceNow certifications such as Certified System Administrator (CSA) , Certified Implementation Specialist (CIS) , or Certified Application Developer (CAD) are highly desirable. Education: A Bachelor's or Master's degree in Computer Science , Information Technology , Engineering , or a related field. MBA or relevant business qualifications are a plus.
Posted 1 week ago
5.0 - 7.0 years
7 - 9 Lacs
Delhi, India
On-site
Role Overview: We are seeking a Consultant/Senior Consultant/Manager to lead key modules in large-scale projects focused on Customer Value Management (CVM) Strategy and Operations . This role is pivotal in driving customer-centric initiatives, enhancing revenue generation, and optimizing campaign performance for TMT (Telecom, Media, and Technology) organizations. Key Responsibilities: 1. Strategic Consulting: Develop a deep understanding of client business objectives to become a trusted advisor for CVM strategy, operations, and performance. Design and implement marketing programs/campaigns to boost service penetration and revenue. Analyze business performance, identify gaps, and recommend strategic improvements. 2. Project Leadership: Lead discrete work streams or modules within large projects, ensuring timely and high-quality delivery. Manage small client and internal teams, driving engagement objectives and delivering results. Oversee the development of deliverables, ensuring alignment with client expectations. 3. Data-Driven Insights: Conduct KPI diagnostic analysis, product benchmarking, and data analytics to support decision-making. Evaluate CVM campaign performance, offering insights on revenue uplift and segmentation optimization. Identify opportunities for continuous improvement based on analytical findings. 4. Client & Stakeholder Engagement: Build strong relationships with clients, ensuring effective communication of insights, recommendations, and status updates. Support business development activities, including responding to RFPs and client proposals. Foster collaboration between internal teams and client stakeholders for seamless project delivery. 5. Knowledge Sharing & Development: Mentor junior team members, sharing best practices and technical expertise. Stay updated on industry trends, emerging technologies, and innovative CVM strategies. Qualifications: Educational Requirements: Bachelor's degree in Engineering, BBA, B.Com, or related fields. MBA or relevant postgraduate qualifications preferred. Experience: Consultant: 3+ years of relevant business experience in consulting or strategy roles. Senior Consultant: 8+ years of experience with a proven track record in large-scale consulting engagements. Technical & Functional Skills: Expertise in telecom business, CVM, product & pricing strategies, marketing, and sales-distribution. Strong analytical and data-driven mindset with proficiency in data analysis techniques. Project management and leadership skills with the ability to manage cross-functional teams. Excellent communication, both written and verbal, with the ability to influence stakeholders effectively. Personal Qualities: Passionate about working on complex, high-impact projects. Intellectual curiosity, creativity, and a problem-solving mindset. Emotionally intelligent with strong interpersonal skills and the ability to build trust. Comfortable navigating ambiguity and working in dynamic environments. Self-motivated with the ability to take initiative and deliver results independently.
Posted 1 week ago
3.0 - 4.0 years
5 - 8 Lacs
Kolkata, West Bengal, India
On-site
Job Summary: We are seeking an experienced SAP ERP Module Lead to drive the implementation of SAP ERP projects across various modules. The ideal candidate will have hands-on experience leading full life-cycle SAP ERP projects, strong technical expertise, and a proven track record of success in the Power Utilities sector. Key Responsibilities: End-to-End SAP ERP Implementation: Lead the full life-cycle implementation of SAP ERP projects for the assigned module (e.g., Finance, HR, Quality Management). Oversee all phases of the project, including requirements gathering, system design, configuration, testing, and deployment . Ensure the seamless integration of the SAP module with other enterprise systems. Module Leadership & Project Management: Act as the Module Lead , providing technical leadership, managing project timelines, and ensuring high-quality deliverables. Coordinate with cross-functional teams, stakeholders, and vendors to align project goals. Process Optimization & Compliance: Analyze business processes and identify opportunities for improvement through SAP ERP solutions. Ensure compliance with industry standards and best practices in SAP implementations. Training & Support: Provide training and support to end-users and junior team members. Manage post-implementation support, addressing issues, and driving continuous improvement. Qualifications: Educational Requirements: B.Tech / B.E. / MCA / B.Sc (IT) / B.Sc (Engg.) for technical roles. B.Com for finance and billing module roles. Any graduate for HR module roles. Professional Experience: Minimum of 5 years of work experience in SAP ERP implementations. Proven experience in leading at least one full life-cycle SAP ERP project as a Module Lead for the respective module. Experience in Power Utilities or similar industries is highly desirable. Certifications: Valid SAP ERP certification for the specific module being proposed. MBA/PGDBM or CA degree preferred, especially for finance and business-related modules. Key Skills & Competencies: Strong expertise in SAP module configuration, customization, and integration . Ability to lead cross-functional teams and manage complex projects. Strong analytical, problem-solving, and decision-making skills. Excellent communication, leadership, and stakeholder management skills. Knowledge of SAP S/4HANA and Fiori is a plus. Preferred Qualifications: Experience with SAP S/4HANA migration projects . Familiarity with related SAP modules (e.g., MM, PM, SD, WM) for integrated implementations. Strong understanding of business processes in Power Utilities .
Posted 1 week ago
4.0 - 6.0 years
8 - 10 Lacs
Hyderabad, Telangana, India
On-site
Job Description Building and setting up new development tools and infrastructure Understanding the needs of stakeholders and conveying this to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analysing results Ensuring that systems are safe and secure against cybersecurity threats Identifying technical problems and developing software updates and fixes Working with software developers and software engineers to ensure that development follows established processes and works as intended Planning out projects and being involved in project management decisions Previous experience in banking domain is not mandatory, but preferable Develops and maintains mission-critical information extraction, analysis, and management systems. Implements streaming analysis algorithms to generate question focused data sets (QFDs). Provides direct and responsive support for urgent analytic needs. Participates in architecture and software development activities. Translates loosely defined requirements into solutions. Uses open source technologies and tools to accomplish specific use cases encountered within the project. Uses coding languages or scripting methodologies to solve a problem with a custom workflow. Collaborates with others on the project to brainstorm about the best way to tackle a complex technological infrastructure, security, or development problem. Performs incremental testing actions on code, processes, and deployment.
Posted 1 week ago
10.0 - 12.0 years
10 - 12 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities. Responsible for following agreed governance model, escalation & communication plan. To ensure team members achieve agreed standards in relation to their job assignments. To ensure training of new staff on the process and corporate policy rules to be adhered to. To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules. To monitor and document work schedules of staff and absences. Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth. Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates. Ensure that all audit related issues are brought to a closure. Identify and drive continuous improvements and initiatives in process. Coach & mentor Team Lead and Associate Manager so that they are able to manage their teams better. Hiring of team leads and associate managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management is managed well. To ensure that all internal customer/ external queries are followed up on a timely basis. Collaborate with internal teams. To be the Key contact for all queries with specific business assigned. Work in sync with other site leads and Managers to create and maintain uniform processes. Provides inputs, towards hiring and also assists with the interviewing process. Contributes towards the achievement of the company's strategic and operational objectives. Monitor and manage operational costs. Skill Set: Strong leadership skills with the ability to lead and motivate the team to achieve set goals. Excellent communication skills(verbal and written) and facilitation skills. Good Time Management Skills with the ability to plan and priorities. Critical & Analytical thinking. Should be process and result oriented. Good presentation and communication skills. persuasive, collaborative and influencing skills. Strong interpersonal skills to manage client expectations/engagements effectively and motivate the team
Posted 1 week ago
10.0 - 12.0 years
10 - 12 Lacs
Hyderabad, Telangana, India
On-site
Key Responsibilities: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction. Establish & Manage Relationships / Engagement with the Clients. Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities. Responsible for following agreed governance model, escalation & communication plan. satisfaction scores, performance Appraisals and attrition management is managed well. To ensure that all internal customer/ external queries are followed up on a timely basis. Collaborate with internal teams. To be the Key contact for all queries with specific business assigned.
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Gurgaon, Haryana, India
On-site
The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings. The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving. What you'll be doing Key Responsibilities: Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs). Acts as the primary point of contact for client inquiries, escalations, and feedback. Understands client business needs and objectives to tailor required services accordingly. Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Collaborates with technical teams to resolve client issues and incidents promptly. Monitors and assesses client satisfaction regularly through feedback mechanisms. Takes proactive measures to address client concerns and continuously improve service quality. Develops account plans and strategies to enhance client engagement and retention. Identifies opportunities for upselling or cross-selling additional services. Manages the implementation of new services, upgrades, and projects for clients. Coordinates project timelines, resources, and deliverables to ensure successful outcomes. Ensures that service delivery aligns with contractual agreements and compliance requirements. Consults with legal team to ensure that all contract escalations are addressed with contract governance. Monitors and reports on contract performance. May oversee financial aspects of client accounts, including budgeting and forecasting. May manage billing and invoicing processes. Collaborates with technical teams to ensure that client environments are stable, secure, and up to date. Stays informed about industry trends and emerging technologies to provide informed recommendations to clients. Identifies and mitigates risks associated with service delivery and client relationships. Develops contingency plans for potential disruptions. Maintains accurate records, client documentation, and incident reports. Provides regular reports on service performance and client satisfaction to internal and external stakeholders. Knowledge and Attributes: Passionate about service delivery with a strong ability to manage a coordinated delivery of service. Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed. Advanced understanding of managed services, including infrastructure, cloud, security, and support Advanced proficiency in project management. Excellent communication, negotiation, and problem-solving skills. Excellent client centricity, proven ability to manage client relationships and drive client satisfaction. Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing. Advanced familiarity with ITIL or other IT service management frameworks. Ability to work under pressure and has exceptional organizational skills and attention to detail. Ability to work collaboratively with cross-functional teams. Adaptability and a customer-focused mindset. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology or Business or related field. Relevant ITIL certification preferred. Relevant project management certification (for example, PMP) is preferred. Required Experience: Advanced demonstrated experience in a managed services and/or support services environment. Advanced demonstrated experience in managed services - service delivery and client management. Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards. Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements. Advanced demonstrated experience in monitoring contract performance. Advanced demonstrated experience in managing service delivery projects for clients. Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms. Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.
Posted 1 week ago
4.0 - 8.0 years
4 - 8 Lacs
Mumbai, Maharashtra, India
On-site
Your day at NTT DATA The Senior Principal Product Marketing Specialist Digital Collaboration Services Marketing is a highly skilled and advanced subject matter expert, responsible for introducing new organizational products or services and/or enhanced products or services to the external marketplace. The Senior Principal Product Marketing Specialist collaborates with cross functional teams to develop compelling messaging, content, and campaigns that highlight the value of NTT DATA's Digital Collaboration Services portfolio, which is focused on helping companies deliver compelling customer and employee experiences using the latest collaboration tools. This role also ensures that the sales and GTM functions are informed, trained, and enabled to sell the portfolio. What you'll be doing Key Responsibilities: Develops specific marketing plans and activities for NTT DATA's Digital Collaboration Services portfolio to establish, enhance, or distinguish product placement within the competitive arena. Collaborates to develop thought leadership content and whitepapers that support the positioning of the Digital Collaboration Services portfolio. Contributes to the development and execution of a value proposition and messaging strategy for the Digital Collaboration Services portfolio. Converts the technical positioning of the product into key market messages, positioning collateral, and sales tools prior to the launch of a new product. Creates connections between the Digital Collaboration Services portfolio value proposition and other aspects of NTT DATA's portfolio, actively participating in and driving cross-portfolio coherence across marketing campaigns and content. Articulates Digital Collaboration Services portfolio propositions to clients and internal stakeholders, such as sales and consulting teams. Analyzes the competitive landscape to identify the competitive differentiation of the company's portfolio compared to competitor products. Drives market positioning programs and activities related to the Digital Collaboration Services portfolio, thereby clearly positioning the company. Creates client marketing content such as datasheets, case studies, videos, references. Creates product presentation content that communicates the unique selling points, features, and benefits of the portfolio and associated offerings. Works with internal teams to define and develop the required communication, training, and other collateral that will enable sales teams to sell a particular product. Defines the content for and ensures the development of client collateral, sales tools, marketing programs, and sales programs. Influences the development of portfolio go-to-market programs, initiatives, and campaigns to drive awareness, interest and demand for NTT DATA's Digital Collaboration Services portfolio. Tracks and monitors the success of the Digital Collaboration Services portfolio marketing program on a scorecard or dashboard that reflects the associated metrics. Conducts competitive reviews for new initiatives and existing enhancements and monitors relevance in the context of changing market conditions and client dynamics. Knowledge and Attributes: Advanced leadership collaboration and engagement skills to effectively interact with senior level stakeholders. Excellent business and commercial acumen. Excellent interpersonal skills to drive collaboration for campaigns, value propositions, and marketing messages. Excellent coaching and mentoring skills. Excellent marketing writing skills with a creative flair. Strategic thinking ability to be able to think longer term impacts of marketing programs. Ability to implement sustainable and practical solutions in the business. Advanced ability to present information in a clear and concise manner. Expert analytical ability with strong attention to detail. Significant specialist knowledge of product marketing methodologies, best practices, and tactics (e.g. integrated marketing campaigns). Significant knowledge and understanding of all relevant industry standards. Excellent written and verbal communications skills. Ability to work with and manage many projects within the required deadlines. Significant knowledge and understanding of web analytics data. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Business, Marketing, Communication or relevant field. Required Experience: Significant experience in a product marketing role, preferably in the B2B technology services sphere with some partner marketing experience. Significant experience in launching new high-tech products and communicating benefits. Significant demonstrated experience managing complex projects and executing on marketing programs. Significant project management experience. Significant experience in software or technology B2B product marketing. Significant experience launching new technology products or solutions. Significant experience in conducting market analysis, developing market messaging, and communicating benefits Additional Career-Level Description: Knowledge and application: Applies extensive knowledge of theories, practices, and design matters within and across functional areas. Leads the application of existing principles and guides the development of new ideas. Problem solving: Works on issues that impact future success or addresses future concepts and products where solutions are devised based on limited information and require judgment. Interaction: Creates formal networks with key decision makers and is widely recognized as expert and thought leader by both internal and external communities. Manages issues across significantly divergent audiences, reconciling multiple stakeholder views to resolve issues that have longer-term impacts. Impact: Translates organizational vision into functional plans, exercising wide latitude in determining objectives and approaches to critical assignments. Drives demonstrable results related to the medium- to long-term goals of multiple functional areas. Accountability: Accountable for results which may impact the entire function. Workplace type: Hybrid Working
Posted 1 week ago
8.0 - 12.0 years
8 - 12 Lacs
Kolkata, West Bengal, India
On-site
Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations). What you'll be doing Skills/Experience (Project Management): Good Experience of handling large project deliveries and stakeholder management as defined by the needs of the business, including customer, project team, project suppliers and other affected stakeholders. Should have overall experience of at least 8 to 10 experience of project management. Typically has experience of owning end to end project delivery over a number of years.Good record of delivering against pre-determined requirements, within cost, schedule, and quality Should have understanding and experience of Configuration/ Change Management, Governance, Issue and Risk Management, Planning and Scheduling, Communication Management, Stakeholder Management, Supplier Management, Estimating Should have led a small team comprising of project professionals / resources & managed them. Experienced in all stages of the project lifecycle, leadership skills to manage stakeholders, customers, and suppliers, specific to project. Able to deliver benefit to customer satisfaction. Also, able to build long term relationships with customers based on development of a shared vision. This relationship should be based on honesty, trust and good communication. Will demonstrate a drive to deliver below cost expectations and where possible ahead of time but not at the expense of the contracted deliverable's quality or end to end financial profile of the project. That can deliver work within agreed time, cost & quality. Able to demonstrate communication, diplomacy & persuasion skills. Able to manage internal & external inputs & dependencies and set project direction. Able to own the project team's estimates within larger project/programme. Able to identify risks, issues, dependencies & mitigate them. Identify and manage critical path and milestones, establish strong change control mechanism. Develop & manage comprehensive project plans, good in documentation & sound hands-on knowledge of project tools like mpp Able to chair project meetings, involving clients & suppliers also strong leadership skill to manage diversified technical team Able to participate in post-project reviews and to adopt lessons learned. Experience in IT Infrastructure & Datacentre projects. Technical: Good understanding of IT & Telecom related product/service implementation (for example Datacentre, SDWAN, Cloud ,Meraki, MPLS, LAN, WAN, Leased Lines, VOIP,etc.) Good understanding of IT & Network products (for example Routers, Switches Firewalls, Security products, servers, Cisco, Avaya, IP Telephony, Video conferencing etc.) Minimum Qualifications: Bachelor's degree in Electronics Engineering / Computer science or equivalent to work. Overall experience of at least 8 to 10 years PreferablePMP / Prince 2 certification Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 week ago
3.0 - 7.0 years
3 - 7 Lacs
Hyderabad, Telangana, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations). What you'll be doing Key Roles and Responsibilities: Leads and directs concurrent standard or complex projects. Engages with stakeholders to deliver projects from original concept through final implementation. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client. Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction. Manages the delivery of the project, including rigorous scope control and change management. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client. Documentation and management of risks and issues. Ensures clear and concise communications to all stakeholders. Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process. Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings. Coordinates activities of the project teams through task delegation or resource assignment etc. Performs any other related task as required. Knowledge and Attributes: Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion. Ability to establish strong relationships with internal stakeholders and external clients. Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately. Good written and verbal communication skills. Ability to work in high-pressure environments. Seasoned ability to manage urgent and complex tasks simultaneously. Seasoned business acumen and commercial skills. Passionate, strong initiative, self-driven with a commitment to succeed. Seasoned influencing ability whilst taking a collaborative approach. Decisive with good attention to detail ability. Seasoned ability to promote project services to both internal stakeholders and external clients. Competent in project change management. Seasoned knowledge of the industry, domain, or technology related to the client's project. Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation. Academic Qualifications and Certifications: Bachelor's degree or equivalent in business and / or project management or related field. Relevant project management certifications preferably PMP required. ITIL certification is beneficial. Required Experience: Seasoned project management experience preferably in a multinational professional services environment. Seasoned client engagement experience. Demonstrated understanding of the project life cycle. Demonstrated competency in project change management. Seasoned experience managing expectations when balancing alternatives against business and financial constraints. Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 week ago
8.0 - 12.0 years
8 - 12 Lacs
Kolkata, West Bengal, India
On-site
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations). What you'll be doing Skills/Experience (Project Management): Good Experience of handling large project deliveries and stakeholder management as defined by the needs of the business, including customer, project team, project suppliers and other affected stakeholders. Should have overall experience of at least 8 to 10 experience of project management. Typically has experience of owning end to end project delivery over a number of years.Good record of delivering against pre-determined requirements, within cost, schedule, and quality Should have understanding and experience of Configuration/ Change Management, Governance, Issue and Risk Management, Planning and Scheduling, Communication Management, Stakeholder Management, Supplier Management, Estimating Should have led a small team comprising of project professionals / resources & managed them. Experienced in all stages of the project lifecycle, leadership skills to manage stakeholders, customers, and suppliers, specific to project. Able to deliver benefit to customer satisfaction. Also, able to build long term relationships with customers based on development of a shared vision. This relationship should be based on honesty, trust and good communication. Will demonstrate a drive to deliver below cost expectations and where possible ahead of time but not at the expense of the contracted deliverable's quality or end to end financial profile of the project. That can deliver work within agreed time, cost & quality. Able to demonstrate communication, diplomacy & persuasion skills. Able to manage internal & external inputs & dependencies and set project direction. Able to own the project team's estimates within larger project/programme. Able to identify risks, issues, dependencies & mitigate them. Identify and manage critical path and milestones, establish strong change control mechanism. Develop & manage comprehensive project plans, good in documentation & sound hands-on knowledge of project tools like mpp Able to chair project meetings, involving clients & suppliers also strong leadership skill to manage diversified technical team Able to participate in post-project reviews and to adopt lessons learned. Experience in IT Infrastructure & Datacentre projects. Technical: Good understanding of IT & Telecom related product/service implementation (for example Datacentre, SDWAN, Cloud ,Meraki, MPLS, LAN, WAN, Leased Lines, VOIP,etc.) Good understanding of IT & Network products (for example Routers, Switches Firewalls, Security products, servers, Cisco, Avaya, IP Telephony, Video conferencing etc.) Minimum Qualifications: Bachelor's degree in Electronics Engineering / Computer science or equivalent to work. Overall experience of at least 8 to 10 years PreferablePMP / Prince 2 certification Workplace type: Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Posted 1 week ago
10.0 - 14.0 years
10 - 14 Lacs
Mumbai, Maharashtra, India
Remote
Job Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Environmental Health and Safety (EHS) Director reports directly to the GDC Global EHS Lead and is accountable for the development and management of GDC-India environmental & occupational health, safety management system (EHS-MS). The EHS Director is required to provide a consistent and effective structure through policies, guidelines and processes that are applicable to GDC-India business including design, construction and operational facilities and offices including associated functions. The role will structure, develop and lead the India regional EHS resources and support regional and GDC peers to establish and deliver key objective developments, including compliance with national and federal regulatory and legislative frameworks. With a strong knowledge and experience of industry and functional practices, this position will develop strong relationships with partners, clients and internal/external interested parties to promote GDC India as an EHS industry leader, strengthening our reputation and driving towards a self-driven collaborative EHS culture. The role is a blend of hands-on, modern strategic and tactical leadership that applies effective communication and influence styles to mature a purpose driven EHS centric organization with accountable foundations. What you'll be doing ESSENTIAL DUTIES & RESPONSIBILITIES Ensurethe successful implementation of NTT EHS-MS at all office, data center, and construction sites across India by collaborating closely with GDC EHS leadership and regional EHS teams, integrating it within all supporting and parallel functional processes. Develop and managethe budget for the GDC India EHS department, ensuring financial accountability. Drivecost savings from direct and indirect costs associated with incidents, holding yourself accountable for financial efficiency. Define, implement, and maintainframeworks to support and enhance the EHS strategy and measurable performance, ensuring accountability for strategic outcomes. Mentor and trainemployees and external stakeholders to ensure compliance, drive improvement through structured change management, and promote safety leadership and recognizable behaviors, taking responsibility for their development. Manage, track, and reportEHS leading and lagging statistics, effectively communicating these to leadership, accountable functional/geographical organizations, and external partners, ensuring transparency and accountability. Integratestrategic EHS planning and EHS-MS developments in line with GDC EHS strategic goals and national legislative frameworks, ensuring alignment and accountability. Aligntactical objectives with Global EHS-India functional goals in collaboration with HR, Legal & Governance, Procurement, Expansion, Design, Construction, Operations, and Commercial teams, ensuring cohesive and accountable operations. Provideeffective communication and consultation structures to enhance organizational engagement and contribution towards GDC Global EHS direction and measured performance, ensuring accountability for communication effectiveness. EvaluateEHS cultural feedback to inform continuous improvement initiatives, taking responsibility for cultural development. Developinternal resources and competencies to ensure quality, consistency, and effectiveness of EHS risk mitigation measures and incident investigation corrective and preventive actions, holding yourself accountable for these improvements. Collaboratewith the organization to develop and implement EHS control gates, ensuring pre-determined EHS requirements are integrated within functional business processes, taking responsibility for compliance. GlobalDataCentersCareers Stay informedabout industry and regulatory developments to ensure ongoing compliance and best practices, holding yourself accountable for staying current. Fostera positive team culture through achievement of results, teamwork, personal development, accountability, competency, and ethical professionalism, ensuring a responsible and ethical work environment. KNOWLEDGE, SKILLS & ABILITIES Proven track record of managing EHS functions across multiple countries within a data center environment. Demonstrable ability to implement new frameworks, policies and procedures. Proven track record of managing and leading diverse multi country teams. Excellent commercial and business development skills. Fluent in English, written and verbal, is essential. Demonstrable skills in leadership, management, and collaboration. Strategic thinking individual with a structured and target-oriented approach. Exceptional attention to detail with a passion for quality and accuracy. Process driven. Outstanding relationship-builder and communicator, both internally and externally. Ability to work in multinational, interdisciplinary and culturally diverse teams. Ability to adapt and guide teams through dynamically changing environments. Self-motivated and an ability to use one's own initiative. A passion for active listening to stakeholders and clients and an outstanding service orientated mentality. Excellent written and oral communication skills with an ability to articulate complex problems in a clear and methodical way. Strategic agility, drive for results, cross-boundary partnering, empowerment, developing talent & team collaboration) and excellent leadership skill set. EDUCATION & EXPERIENCE Degree within a EHS discipline Minimum of 10 years of relevant HSE experience. Experience with developing, implementing and measuring against international management standards (ISO 9001, ISO 14001, ISO 50001, ISO 45001.) Experienced and qualified in Project Management and ITIL techniques. PHYSICAL REQUIREMENTS Operate computer, peripherals, and other office equipment. May need to perform work at times during global business hours and time zones. WORK CONDITIONS & OTHER REQUIREMENTS Willing and able to travel 30% dependent on business needs. If remote location, ability to perform work from a remote location with stable internet connection. Workplace type: On-site Working
Posted 1 week ago
2.0 - 4.0 years
2 - 4 Lacs
Delhi, India
On-site
Job description Your key responsibilities Technical Excellence Comprehensive knowledge in research databases such as Capital IQ, One Source, Factiva, Merger Market Strong project management and interpersonal skills Eye for details and strive to delight leaders by delivering high quality and accurate output within expected timelines Strong written and verbal communication skills with experience in preparing presentations Skills and attributes To qualify for the role you must have Qualification Master's degree or MBA or master's in business administration or CFA Experience 2-4 years of work experience, preferably in financial analysis and/or corporate strategy and research Strong Excel and PowerPoint skills. Experience working in following organization or areas will be preferred: Management consultancy firms, preferably Big 4 or financial analytics firms orEquity or Investment banking research role in leading KPOs or Captives Large Indian corporates with exposure in analytics, financial modelling and corporate finance role Transaction environment: candidates with transactional/deal understanding, performance improvement, divestitures, and/or carve-outs with aptitude for quantitative and qualitative analysis will be preferred
Posted 1 week ago
10.0 - 12.0 years
10 - 12 Lacs
Bengaluru, Karnataka, India
On-site
Your key responsibilities Actively contribute to the IT applications project management initiatives that includes Validation activities as per GAMP Life Cycle approach Integrate technology with business process transformation programs like SAP, LIMS, ELN, MES, Documentum, TrackWise, Veeva Vault, ValGenesis, Argus, Regulatory Information Management System etc. Perform Gap assessment and Remediation procedures for legacy applications to ensure validation policies is in line with Life Cycle Approach Perform Software classification, IT risk assessment and Mitigation strategies for IT applications. Provide guidance and share knowledge and participate in performing procedures focusing on complex, or specialized issues in a regulatory environment. Work with the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement Assist Senior Managers in driving the business development process on existing client engagements by associating with clients and executing the deliverables in the most efficient manner. Identify opportunities in existing accounts to cross-sell other EY services. Planning and monitoring of the project deliverables from the team. Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents. Demonstrate team work by working with cross functional teams across service lines in completing the deliverables within the timelines Maintain a strong client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/standards relevant to the client's business. Regular status reporting to the Senior Managers, Partners, Directors and onsite coordinators. Actively contribute to improving operational efficiency on projects & internal initiatives. Demonstrate a detailed knowledge of market trends, competitor activities, EY products and service lines. Demonstrate flexibility to travel to the customer locations on need basis Conduct performance reviews and contribute to performance feedback for staff and senior staff Foster teamwork, quality culture and lead by example Understand and follow workplace policies and procedures Training and mentoring of project resources Participate in the organization-wide initiatives Lead practice initiatives and portfolios Market trend +Digital trends. Cross skill and cross train the team members as per the business requirements Skills and attributes for success Quality & Compliance managed services and Consulting experience in of Life Sciences Domain. Has worked in executing the Validation Deliverables in software implementation projects Strong knowledge of standards such as USFDA 21 CFR Part 11, EU GMP Annex 11, Strong knowledge of regulations such as USFDA, WHO, HIPAA, TGA, MCC, Anvisa etc. Versed with ICH guidelines, ISPE framework on Risk management, System Development Life Cycle concepts. Strong Knowledge on Enterprise IT applications like LIMS, SAP, ELN, MES, Documentum, TrackWise, Veeva Vault, ValGenesis, Argus, Regulatory Information Management System etc. in Pharmaceutical organization. Versed with SOP documentation, analysing the work instructions, user manuals Strong knowledge of Quality System Elements such as, Deviation, CAPA, and Change Controls etc. as they relate to Computer Systems Strong understanding of Data Integrity requirements Governance and reporting Knowledge of Incident Management, Change Management, Periodic Review, Vendor Management, Quality Management Review procedures. Strong Knowledge on authoring and review of Validation Deliverables such as Validation Plan & report, Requirement specifications, Risk Analysis, Qualification Protocols & reports, Test Scripts, Traceability Matrix etc. Has supported Audits / Inspections Sound domain knowledge in Pharmaceutical industry in the areas of Quality and Compliance Strong knowledge of Computerized Systems validation concepts such as GAMP 5 - A Risk-Based Approach to Compliant GxP Computerized Systems To qualify for the role, you must have B.E/B.Tech (Electronics, Electronics & Telecommunications, Comp. Science)/Postgraduate in Science (Preferably in Chemistry/Biochemistry) with 10-12 years of experience with Big 4 or Multi-National Regulatory Compliance companies Good interpersonal skills; Good written and presentational skills At managerial positions within Information Technology (IT) and/or Quality Assurance (QA) for major organizations Experience in managing team and solution designing Ideally, you'll also have Certified Software Quality Engineer (CSQE), Certified Software Quality Assurance (CSQA) ISO 9001:2015 Lead Auditor, Quality Auditor Certification (CQA) Information Security or Risk Management certifications Project Management
Posted 1 week ago
4.0 - 9.0 years
5 - 12 Lacs
Mumbai, Maharashtra, India
On-site
ob description Project Manager- Live Entertainment, Concerts & Ips to lead, manage,and execute large-scale concerts, live entertainment events, and branded IPs. Experience in sponsorship acquisition etc. CTC- Upto 12 LPA Exp- 4-10 Yrs Education UG: Any Graduate
Posted 1 week ago
5.0 - 11.0 years
4 - 7 Lacs
Mumbai, Maharashtra, India
On-site
Developing project plans, including defining project scope, goals, deliverables, and schedules Assembling and managing project teams, assigning tasks and responsibilities, and monitoring progress Coordinating internal and external resources to ensure project success Managing project budgets and finances, and ensuring that all project costs are controlled and recorded Communicating project status to stakeholders, including project team members, sponsors, and senior management Managing and resolving project issues and risks, and escalating as necessary Ensuring that all project deliverables are completed on time, within scope, and to the required quality standards Continuously monitoring and evaluating project progress and making adjustments as necessary to ensure project success Developing and maintaining positive relationships with stakeholders, including project team members, sponsors, and suppliers
Posted 2 weeks ago
2.0 - 6.0 years
4 - 7 Lacs
Mumbai, Maharashtra, India
On-site
Getting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, by email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Managing the sales process through specific software programs. Building and maintaining a CRM database. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru, Karnataka, India
Remote
Description Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The Retail Systems function is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors. Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazon's pricing strategy and operations. The team's primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon's price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon's topline & profitability. Opportunity Do you want to be part of the team that ensures Amazon keeps its best price promise across millions of products worldwide Does the challenge of driving decisions in a dynamic environment excite you Do you love solving complex business problems using technology Are you seeking an environment where you can drive innovation Are you a passionate self-starter If the answer to the above questions is a resounding YES, read on! Job Description The Automation Lead, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. He/She will manage performance measured on operations/business goals and SLA metrics. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. He/She will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams. The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, he/she will be responsible for ensuring the safety, security and integrity of Amazon's systems and data. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon's core business values and initiatives, and translates those into everyday practices. Some of the key result areas include, but not limited to: Responsibility for meeting operational and business goals Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. Ensuring high quality standards for interviewing and hiring employees at all levels of the organization. Executing specific people programs on coaching and development and team engagement. The role requires working in rotational shifts. Candidates applying for this role, should be willing to work in Day / Night shifts. Key job responsibilities Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information Owns/ Drives development of external/internal communication i.e. blurbs, reports etc. Ability to represent data and communicate effectively to handle escalations Drive weekly or monthly discussions with Stakeholders and influence decisions for the process with data Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions Manages escalation/resolves complex tickets including non-standard tasks Responsible for Operational Reporting to senior management/ stakeholders at Process level Drives completion of work allocation for the function/ process independently Prioritizes metrics to meet operational goals assigned at process level Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e. SOP etc. Act as Mentor or coach and contributes to associate growth Trains new hires Is an Expert and Primary contact for process issues/ escalation/ coaching Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions The role requires working in rotational shifts. Amazonians applying for this role, should be willing to work in Day / Night shifts. Basic Qualifications 1+ years of program or project management experience Knowledge of Advanced Excel Experience using data to influence business decisions Preferred Qualifications Knowledge of analytics & statistical tools such as PowerBI, SQL & ETL DW concepts Experience in office operations, escalation management and troubleshooting environments
Posted 2 weeks ago
0.0 - 2.0 years
0 - 2 Lacs
Bengaluru, Karnataka, India
On-site
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables Daily Management of shift: Administrative management of associates Job allocation to associates Monitoring and mentoring of associates on productivity, quality and safety. Monitor status of counts and problem solve queues Responsible for shift quality and associated action plans Preparing and implementing training and development plans for associates Conduct a 4M and 5S audit for the respective work stations on a daily basis Stand-in for Area Manager. Basic Qualifications Speak, write, and read fluently in English Preferred Qualifications Experience with Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
3.0 - 5.0 years
3 - 5 Lacs
Hyderabad, Telangana, India
On-site
We are seeking a dynamic People Experience Program Manager to design, implement, and oversee programs that enhance employee engagement, workplace culture, and overall employee satisfaction. This role will be instrumental in creating and maintaining a positive work environment that attracts and retains top talent while fostering professional growth and development. Core Responsibilities Conduct research studies (e.g. interviews, surveys, focus groups) to develop personas and experience journey maps for Amazonians across SPS Design and execute comprehensive employee experience programs across all stages of the employee lifecycle Conduct regular surveys, interviews, and focus groups to gather employee feedback Analyze employee satisfaction metrics and implement data-driven improvements Create and maintain engagement dashboards to track program effectiveness Develop and implement strategies to enhance workplace culture Strategic Program Leadership & Employee Experience Design, implement, and oversee transformative employee-focused initiatives that drive engagement and organizational excellence: Develop and optimize comprehensive on boarding programs to accelerate employee integration and productivity Architect recognition frameworks and rewards systems that align with company values and performance objectives Establish and scale mentorship programs to foster professional development and knowledge transfer Orchestrate cultural celebrations and diversity initiatives that strengthen organizational inclusivity Create innovative team-building experiences that enhance collaboration, and increase connection scores Performance Analytics & Impact Assessment Design and implement comprehensive metrics frameworks to evaluate program effectiveness Generate data-driven insights through quantitative and qualitative analysis Deliver executive-level reporting on key performance indicators (KPIs) and return on investment (ROI) Leverage analytics to drive continuous improvement and program refinement Create actionable recommendations based on program outcomes and emerging trends Basic Qualifications 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules
Posted 2 weeks ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru, Karnataka, India
On-site
Amazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency. An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them. This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results. The ideal L4 Program Manager will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies in the world of geospatial data. Key job responsibilities Responsibilities Include, But Are Not Limited To Own the Program, define and achieve KPIs; Drive performance improvement initiatives. Develop and monitor program metrics to identify potential issues in last mile deliveries. Identify patterns of defects that will help us build initiatives to reduce defects at scale. Ability to pull data and perform deep-dives and root-cause analysis as needed. Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met. Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. About The Team The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale. Basic Qualifications 2+ years of program or project management experience Bachelor's degree or equivalent Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications Experience with SQL Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
2.0 - 4.0 years
2 - 4 Lacs
Bengaluru, Karnataka, India
On-site
Come build the future with us. What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time. We are looking for a motivated individual to join the Inbound Supply Chain team and build innovative solutions to streamline the inventory flow through the FC network. We are hiring Program Managers to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon India. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in supply chain. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models. The incumbent will be own the following - They will be responsible for working with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out large high impact projects They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis They will liaise across functions to drive their project and help clear issues and bottlenecks. They will work with technology teams to scope out and drive any tech changes that are needed Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny. Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals. Key job responsibilities Drive improvements in key metrics by execution-led and programmatic initiatives Drive network inbound supply chain improvements to reduce costs and drive efficiency Have a strong stakeholder management skill since the interface is with Business/Ops Leaders Basic Qualifications 2+ years of program or project management experience 2+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications 2+ years of driving end to end delivery, and communicating results to senior leadership experience 2+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted 2 weeks ago
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