Infra Manager

Required Skills:

• Bachelor s Degree (Computer Science or Engineering preferred) or equivalent work experience.
• Infrastructure experience and knowledge including a basic understanding of Cloud infrastructure/services and delivery models, storage concepts, networking basics, etc.
• Minimum 8-years work experience with at least 4 years of specialized technology project management.
• Experience managing resources in a fast moving environment and on projects with evolving requirements and accelerated timelines.
• Strong project management skills (organization and time).

Key Responsibilities:

• Serve as a single point of contact for all Network / Cloud / infrastructure-related questions and issues.
• Support multiple deployment models including manual, scripted, DevOps, CI/CD methodologies.
• Participate in the design of Cloud-based infrastructure solutions working alongside Cloud Architects and service domains (e.g., Web, Database, Storage, Networking) to ensure that initial and anticipated future business requirements are represented.
• Work with the PMO and Project Manager to define project scope, duration, resource requirements, and costs.
• Create a cross-functional infrastructure project plan that encompasses all of the tasks required to build-out/deliver the infrastructure.
• This includes dependencies and parallel tasks.
• Ensure that the technical artifacts required to implement infrastructure solutions are developed, reviewed and approved.
• Work with Information Security ensuring that the proposed infrastructure solution complies with Security Guidelines.
• Ensure that all of the different service domains (e.g., Web, Database, Storage, Networking) are delivering their piece.
• Serve as a proxy between the different service domains and the client when questions or issues surface.
• Initiate ServiceNow requests to the appropriate service domains and technical teams to implement all aspects of the infrastructure build-out/delivery.
• Project manage the build-out/delivery, which includes regular follow-up to make sure tasks are implemented per the agreed schedule and work with the team if issues are identified to get them resolved.
• Where possible, validate that the infrastructure solution matches the approved design and client environment.
• Handover the infrastructure solution to the client for deployment of the application and testing.
• Manage all post-handover configuration activities (e.g., account/user management, application registration, certificates, etc.).
• Support clients through testing, and where issues are thought to require infrastructure adjustments, work with the project team to make the required changes.
• Status reporting throughout the project with appropriate Stakeholders, including meetings as needed to provide a forum for issue/risk identification and remediation, and to progress decisions needed throughout the engagement.
• Set, manage and communicate delivery expectations throughout the project.