Job
Description
Job Description : Candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment (Azure and AWS). Key Skills Candidate must have either Azure Cloud and Office365 administrator certification/ Solution Architect or equivalent credential. Process : ITIL knowledge is essential, and ITIL V4 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy. Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers. Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend. Desirable experience : He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Data center, High availability, Disaster Recovery. Responsible for managing Office365, Azure and associated services Experience in managing and securing cloud based workload and support cloud migration activities. Expertise in managing and supporting Microsoft 365 services, Exchange online, Intune, MS Teams, SharePoint, Azure Cloud, MS Defender, MS Purview, license, and user management. Experience with XDR, SOC integration, Network and firewalls. Experience in managing and supporting cloud based assets Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool, other disciplines related to service delivery. Analyze current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects.
