Project Manager

As a Project Manager US, you will play a crucial role in leading software product delivery management and bridging the gap between India and US teams. Your responsibilities will include: - **Client Engagement & Communication**: - Serve as the primary contact for US-based clients during their business hours. - Establish trust-based relationships through clear, timely, and professional communication. - Comprehend client business requirements and convert them into actionable delivery plans. - **Delivery Oversight**: - Oversee end-to-end delivery of software projects and services, ensuring quality, timeliness, and adherence to scope. - Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), addressing risks and escalations proactively. - Ensure alignment between US client expectations and India delivery execution. - **Team & Coordination**: - Collaborate closely with India-based delivery teams, ensuring clarity on goals, roles, and timelines. - Mentor and guide team members to deliver high-quality results. - Promote a culture of accountability, collaboration, and continuous enhancement. - **Account Management**: - Enhance customer satisfaction, retention, and long-term account growth. - Identify opportunities for additional value delivery and collaborate with internal teams for execution. **Key Skills & Qualifications**: - 10 to 15 years of experience in Project/Delivery management, with a focus on US clients and product delivery. - Excellent communication and interpersonal skills to influence, build relationships, and manage expectations across different cultures. - Demonstrated expertise in client engagement, delivery oversight, and account retention. - Strong leadership and team management abilities. - Familiarity with project management tools and methodologies such as Agile and Scrum. - MBA qualification is mandatory. - Willingness to work night shifts in the US time zone. (Note: The company details were not provided in the job description.),