Project Manager - Edtech Operation (Sri city )

TeamLease EdTech – Company Brief

TeamLease EdTech

Project Manager-

Document Verification

• Knowledge in Advance Excel- MIS Report (VLookup, Pivot Table, Formatting, Formulas, Report, etc)

• Collate the data from respective stake holders and preparing report in MS Excel.

• Liaising with Institution.

• Familiar with CRM systems and practices.

• Ensure adherence to SLAs for response and resolution times.

• Monitor the implementation of continuous improvement initiatives.

• Achieve and maintain an average response time for student queries

• Monitor the number of issues escalated to higher levels.

• Identify and address potential issues before escalation.

• Analysing the data regularly to provide information required by the respective Head of Departments.

• Maintain and Provide metrics for reporting to the respective stakeholders.

• Manage Programs and maintain timelines in sending the verification list, release of offer letters.

• Learn, understand, and assess existing academic operations processes across various Institutes and provide support and improvements.