Project Manager- Ambulance & ER services

Medanta

5 - 8 years

6 - 7 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

escalation management project management operations stakeholder management delivery management client management process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Project Manager will oversee end-to-end operations and service delivery for Ambulance & Emergency Services for a key client of the hospital chain. The role involves managing vendor partners, ensuring seamless coordination, maintaining compliance standards, and achieving the highest levels of service quality and client satisfaction.

Key Responsibilities:

Manage
day-to-day operations
and
service delivery
across all client sites for Ambulance & Emergency Services.
Coordinate end-to-end
between hospital teams, client representatives, and vendor partners to ensure efficient service execution.
Build and maintain
strong client relationships
, ensuring consistent service excellence and client satisfaction.
Handle
service escalations
promptly and effectively to minimize disruptions.
Conduct
regular site visits
to monitor on-ground performance, service quality, and adherence to SLAs and safety protocols.
Assist clients in fulfilling audit and compliance requirements
, including documentation, data accuracy, and regulatory readiness.
Publish and present
operational dashboards, MIS, and performance reports
to internal and external stakeholders.
Collaborate with internal departments such as Emergency Medicine, HR, and Finance for smooth project operations.
Drive continuous
process improvement
initiatives to enhance response time, efficiency, and patient experience.
Ensure
training and readiness
of ambulance and emergency staff in coordination with vendors.
Role & responsibilities

Preferred candidate profile

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