The position will be leading the Operational Performance & Programmes activities in India which leads all the transversal key projects and programs in the Digital Infrastructure and Platform department. This team is also responsible to streamline the Demand Management process , Quality reviews and ensure relevant reporting to be done on time and quality.

Responsibilities:

Support the streamlining of the Demand Management process (product) for all the PSLs in the department and help in implementing the process in tandem with the DRMs and PSL leaders.
Aim to establish a TCO approach for the department and always strive for continuous improvement of processes.
Be the mouthpiece of DI Governance team locally in India and be the Single Point of contact for all transversal activities locally run in India with the Head of DI in India.
Lead the team on day to day operational basis and drive continuous process improvement
Develop autonomy in the team and build accountability to deliver services with quality.
Ability to provide solutions, determine overall design direction and provide recommendations for complex issues
Awareness of the role of Digitalization in enabling the business objectives to be met

Qualification & Experience:

Graduate/Post Graduate with 6+ years of experience in service delivery, Process IT Operations Management with following criteria:

Expert level:

Leadership skills & Project and Operational Management.
Experience in setting-up & managing operations teams (Service Design, Transition, Operation).
Ability to develop, engage and motivate people.
Experience in building new teams and experience in defining the road maps of any project/product engagement
Service Delivery Management

Intermediate level:

Business process analysis experience
Understanding of the ITSM tools like ServiceNow and Service delivery architecture
Ability to shift between domains and multi-skills experience is highly desirable.
Professional Networking skills

Others:

Knowledge of Aerospace domain, especially in Communication and IT supplier management
Knowledge on Agile/ SAFe principle
Ability to shift between domains and multi-skills experience is highly desirable.
Professional Networking skills
Willingness to travel for long & short term to Europe

Success Metrics

Success will be measured in a variety of areas, including but not limited to

Agile mind-set, collaborative way of working, quick reaction in case of operational issues, SLA fulfillment & service availability
Consistently ensure the on-time delivery and quality of the projects
Bring innovative cost effective solutions
Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.

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Project Lead - Demand Management and Transversal Activities