Programs and Operations Lead, gTech Ads Sellside

Job Description

Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in SQL, web technologies, HTML, technical program Management, JavaScript, Ads, DoubleClick for Publishers, Digital Advertising, AdSense, AdMob. Experience in program management, technical support operations, technical troubleshooting, vendor operations, vendor management, process improvement, stakeholder management, data analysis. Preferred qualifications: Experience with SQL to develop and manage databases. Experience in project management and execution, multi-tasking and delegating with numbers and data analytics. Experience in process management systems like Kaizen, Six Sigma, or Lean. Experience in Ad technology with publisher-facing technologies including Ad Manager with the ability to troubleshoot and resolve publisher issues. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. gTech Ads is responsible for all support and media and technical services for customers across Ad products. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video. Responsibilities Manage vendor programs and projects and be responsible for day-to-day program success, by collecting vendor data and monitoring vendor performance using standard templates. Identify process improvement opportunities within current workflows, channel feedback to internal/external stakeholders, and support vendors in ongoing activities, including best practices, training, quality reviewing, and monthly planning of resource staffing, training and certification and tools access. Manage and roll out strategy for new projects, in partnership with business owners, owning the relationships with the vendor service providers for these projects. Identify process improvement areas and solutions, share and encourage best practices, across geographies and work with the global services team to transform this space from reactive to predictive. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.