Work from Office
Full Time
Job Title: Service Desk (Virtual Video Call Support Specialist -EUC)
Location: Pune
Work Schedule: 5 days/week (Office), shifts aligned to US time zones (evening/night)
Employment Type: Full-time
Notice : Immediate or less than 30 days
About the Role We are seeking a professional, customer-focused Virtual Video Call Support Specialist to provide high-quality remote support and troubleshooting via scheduled and ad-hoc video calls. The ideal candidate combines strong technical knowledge in End-User Computing (EUC) with excellent communication, user-handling skills, and a polished on-camera presence. You will help customers resolve technical issues, guide users through procedures, and ensure a positive and productive video-call experience.
Key Responsibilities
Cognizant
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