Program Transitions Director - Mortgage/ BPO

About Client:

       A leading BPO Organization

Job Overview :

We are looking for a skilled Transitions Senior Manager with a background in the mortgage domain, including managing pre-sales activities like RFP and RFIs. The successful candidate will be responsible for overseeing the transition of projects and initiatives within the organization, ensuring seamless execution and delivery. This role requires strong leadership abilities, strategic thinking, and a deep understanding of mortgage processes and systems. The role also requires the candidate to demonstrate self-drive, ownership, hands-on approach, multi-tasking ability, detail orientation, proactive communication and excellent stakeholder management skills & competencies.

Job Title: Senior Manager / Program Director

Job Roles and Responsibilities :

Job Specification:

• Ability to support RFI/RFP management, Solutions design & Transition execution
• Have responsibility for the project management of selected transitions or segments thereof from the point, the work is identified to the point it is handed over to the Operating team
• Support new Centre build outs and other selected programs perspective, where work is being transitioned
• Efficient in project management process transitions, prepare project plan, volume ramp plan, QA QC plan, communication plan, governance plan
• Ability to foresee critical risks at Solution & Transition stage
• Understanding of contractual documents such as NDA, MSA and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance and other teams
• Effective Stakeholder management both internal and at client side
• Ability to lead governance and daily calibration meetings internal and client, track MOMs and publish
• Support development of change management plans and efforts for countries from where work is being transitioned
• Track and report on milestones for transitions (including budgets) and on consequences of the transition against original business case
• Effectively support the Transition Leader in overall management of all transition work, developing appropriate reports for communicating to various stakeholders
• Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition
• Should have a global perspective in leading virtual teams and ability to work within a matrix management structure, and be prepared to travel as needed

Qualification & Experience :

• Education: UG/PG Degree
• 12+ years of work experience in handling process transitions preferably in a business process outsourcing setup.
• Working knowledge of the US mortgage/ BPO industry
• Good verbal and written communication skills. Ability to manage multiple priorities, assess and adjust to changing priorities.