Program Manager

Roles and Responsibilities: Drive End to End program management of the initiatives from requirements to delivery for wide range of customers. Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Use-cases, for every initiative. Construct workflow charts and diagrams in collaboration with Customers and ZINFI Product. Create detailed plans for execution and implementation of new processes taking customer into confidence. Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports as mandated by the customer. Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow Producing detailed costing for customers and ensuring the contract is profitable. Ensuring that the company's product &features can deliver on the customer's requirements. Requirements: Ability to impact operations and effect change without being confrontational Detail oriented, analytical, and inquisitive Ability to work independently and with others Extremely organized with strong time-management skills Excellent communication skills and ability to explain complex issues Excellent Project Management skills (Aha, MSProject,JIRA,ADO) Customer Awareness: Ability to understand the customer, their needs, their workflows, their business, potential impact opportunities and their KPIs. Business Awareness: Ability to understand