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Cognizant
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Program Manager - Operations

Program Manager - Operations

Cognizant

4 - 10 years

0 Lacs

hyderabad telangana

Posted:4 days ago| Platform: Shine logo

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Skills Required

training coordination business case preparation project management analytical skills presentation skills communication skills leansix sigma methodology automation assessments rpa business requirement documents

Work Mode

On-site

Job Type

Full Time

Job Description

You will drive a continuous improvement culture by coordinating training and implementing Lean Six Sigma principles in day-to-day operations in KPO/BPO. You will understand and accurately articulate problems and issues from the delivery operations teams in a timely manner. Additionally, you will be responsible for preparing business cases, project charters, Automation Assessments, RPA Business Requirement Documents (BRD), and use cases. You will actively participate in exploring solutions for problems and process bottlenecks, as well as contribute to change implementation. To be successful in this role, you must be a certified Green Belt from a reputed certifying body/organization (e.g., ASQ or equivalent) with a strong command of Lean Six Sigma methodology. You should have experience in the relevant domain, with experience in a reputed KPO being preferred. A minimum of 10 years of work experience, including at least 4 years of relevant experience, is required. Excellent analytical, presentation, and communication skills are essential, and you should be a self-starter who can take initiative.,

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Program Manager - Operations