7.0 - 11.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be responsible for driving a continuous improvement culture in a KPO/BPO environment through training, coordination, and implementation of Lean/Six Sigma principles in day-to-day operations. As a Team Manager, you will lead continuous improvement projects, mentor green belt projects, and collaborate with operations, delivery, and clients. Your role will require proficiency in basic and advanced project management methodologies, problem-solving techniques, and the ability to articulate problems and issues accurately from the delivery/operations teams. You will be involved in preparing business cases, project charters, Automation Assessments (RPA), Business Requirement Documents (BRD), and use cases, as well as exploring solutions for process bottlenecks. Additionally, you will actively contribute to change implementation initiatives on the floor, report issues related to problems and opportunities to transformation leaders, and play a pivotal role in executing the transformation governance model to foster a continuous improvement culture. The ideal candidate should hold a certification as a Black Belt or Green Belt from a reputed certifying body/organization (e.g., ASQ or equivalent) with a strong command of Lean/Six Sigma methodology. Excellent analytical, presentation, and communication skills are essential, along with the ability to work independently. With a minimum of 7 years of experience in the Healthcare domain, the candidate should possess Lean Six Sigma Black Belt or Green Belt Certification. The industry type for this role is BPO/Digital Operations, and the educational requirements include a Bachelor's degree in any specialization and a Postgraduate degree. This is a full-time position based in the office, with permanent night shifts (US shift timings).,

Posted 1 day ago

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