Program Manager – Learning Operations

stakeholder communications and drive special projects for GHRSS.

Core Areas of Responsibility:

• Program Planning:

• Program Preparation:

• Finalize Roster and Update Resources/Teams:

• Scheduling Trainings:

• Graduation Certificates

• Pre-Program and Regional Communications:

• Kick-off Details

• Program Communications:

• Program Resources:

• Participant Tracking:

• State License Tracking:

• Onboarding Curriculum Creation:

Key Activities.

• Create key dates for each class, 6 months to 1 year in advance of the program start date.
• Gain agreement from Program Manager and share with TA (Training Assistant).
• Liason between Katie A and External Partner to share key dates.
• Create/update master plan spreadsheet for new classes, including key dates to populate formulas.
• Collaborate with Program Planner to build the program plan in Planner and assign tasks.
• Partner with TA and ARCs (Achieve Regional Coordinators) to confirm the final class roster.
• Pull reports from Talent Connect and review Oracle reports to add approved/pending review employees from the Waitlist tab on the master tracker.
• Email ARCs with a deadline to review/confirm the roster and make necessary changes.
• Maintain the Leader Contact List, assigning ARCs/ALCs (Achieve Local Coordinators) per class.
• Request participants to be added to Achieve Team and private class channels.
• Create training schedules for Trusted Partner (TP) and Hartford, if there are multiple sessions.
• Handle schedule change requests and communicate them to Hartford if necessary.
• Request the creation of graduation certificates from the Global Center of Excellence (GCoE).
• Submit graduation certificates to the print shop and coordinate shipping.
• Order inventory for graduation certificate holders and pullovers.
• Collect size requests from participants and coordinate shipment with the vendor.
• Manage and collaborate on pre-program and regional communications.
• Update Kickoff Decks and On-the-job learning Deck.
• Present on each Kickoff call and send follow-up emails with recording links and resources.
• Send invites for Kickoffs, TP, and Hartford (approximately 10-15 invites per class).
• Manage ARC/Participant communications and MS Teams posts.
• Maintain Participant Travel Guidelines document for Trusted Partner.
• Maintain Travel Form for scheduling and in-person purposes.
• Maintain high-level Overview resource and support updating other resources.
• Coordinate SIT Code Changes and Title Changes with GCoE support.
• Manage spot bonus after CLCS.
• Update Achieve Master Tracker with new classes, training dates, manager changes, and program status changes.
• Create tracking form for state license tracking and share progress reports with Achieve Leadership.
• Request creation of curriculums and class groups from GCoE.
• Email GCoE to trigger assignment of curriculums and request progress reports.
• Support content and materials updates for onboarding curriculum.
• Schedule executive drop-ins and contribute to debrief meetings.
• Maintain schedule for GCoE as new classes are added and send emails to trigger reporting.

Qualifications:

1. Bachelor's degree in Human Resources or related field is preferred.

2. Minimum of 10 years of experience as Program manager/ training coordinator or operations specialist

3.Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.

4. Strong organizational and time management skills.

7. Attention to detail and ability to manage multiple initiatives simultaneously.

8. Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels of the organization.

9. Ability to work independently and collaboratively in a fast-paced, dynamic environment.

10. Proficiency in MS Office suite, MS Projects, Jira or MS Planner is preferred.