Program Manager International Ops

Job Description

Job Description What is the role of the Program Manager @ GL? This role sits in the Program Office which is a part of the international delivery operations team - the team responsible for handling of end-to-end journey of the learners. A program manager owns the entire lifecycle of a cohort of learners, from the enrolment to the completion of the program journey. Learners are working professionals from across the globe, aspiring to upskill in new age / digital competencies, like data analytics, data science, artificial intelligence et. al. In this role of a Program Manager, one has to, Be the first point of contact for participants for any queries, and provide necessary support for all the needs within the scope of program offerings, in a timely manner Foster meaningful relationships with participants, understand their needs & preferences, and deliver a personalized experience Drive all the Program Office responsibilities around scheduling & delivering program activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations, etc. This will require engagement with a variety of internal and external stakeholders like senior managers, academicians, industry professionals et. al. Monitor, diagnose and drive interventions around participants’ performance and engagement during the program journey to ensure each participant has a great experience and achieves learning outcomes Contribute to organization building by identification, development and implementation of processes for efficient and effective program management Qualifications We are looking for people who believe in learning for life and care about impacting lives through education, and who can do all this while having a lot of fun and learning in the process. Excellent oral and written communication skills Ability to hold meaningful conversations with senior professionals Problem-solving - good aptitude and the ability to identify problem areas and proactively provide solutions Ability to learn fast and work in a fast-paced environment Prior experience in handling international clients/customers would be an advantage Excellent work ethic - those who work for a reason and not just to check boxes - those who are inspired by the vision of impacting the world through education Work Shift: 4 PM to 1 AM (US Shift)