Program Manager

Key Responsibilities:

• Lead the local service organization to deliver exceptional services, exceeding customer expectations and meeting financial goals.
• Manage a portfolio of contracts and lead a team of Field Service Supervisors and Technicians in partnership with Honeywell subcontractors.
• Ensure delivery of planned and reactive maintenance services in compliance with contract KPIs, SLAs, and both Honeywell and customer requirements.
• Manage services related to BMS Controls, Chillers, Fire Alarm and Detection Systems, Security and Access Control Systems, and Water Treatment.

Skills and Qualifications:

• Building Services Experience

  : In-depth knowledge of field service operations and financial processes.

• Supervisory Skills

  : Proven ability to lead and manage a team effectively.

• Organizational Skills

  : Strong prioritization and conflict resolution abilities to handle multiple tasks simultaneously.

• Presentation Skills

  : Ability to present internally and externally when needed.

• Financial Acumen

  : Understand financial data at the contract level and take action based on variances to achieve key metrics.

• Operational Analysis

  : Skilled in gathering operational data and recognizing trends or cause-effect relationships.

• Decision-Making

  : Ability to make effective decisions and take appropriate actions to resolve issues.

• Execution

  : Mobilize resources, develop, and implement action plans to meet desired outcomes.

• Risk Management

  : Assess risks, determine acceptable levels, and take steps to minimize them.

• Customer Relationship Management

  : Build and maintain customer relationships based on trust and understanding.

• Change Leadership

  : Guide teams through change in a positive and proactive manner.

• Delegation

  : Assign decision-making authority and tasks to the appropriate team members, setting clear timelines and deliverables.

• Coaching and Development

  : Enhance team performance by setting high standards, providing feedback, and discussing improvement strategies.

• Influencing/Persuasion

  : Communicate ideas effectively and convince others to align with the course of action.

• Communication

  : Provide timely, relevant information and listen to employee feedback.

• Drive for Results

  : Demonstrate determination and energy to achieve goals, overcoming obstacles and challenging conventional thinking.