Program Manager

Role:

Location:

About the Role

The program manager ensures the delivery of E2E complex program requiring cross business unit coordination (Product, Tech, Sales, GTM, Finance, Legal, etc) & investment (up to 10M) in the area of the new business products launch and/or services, significant IT, major technical or network evolution at the appropriate level of quality, on time and within budget, according to the program plan

Responsibilities

• Define program scope and objectives:

  formulate a shared understanding of what the program is expected to deliver, why it matters and how the success will be measured.

• Plan and Monitor Milestones

  : Plan program milestones, monitor progress, resolve issues, and take corrective actions.

• Coordinate Work Packages

  : Integrate deliverables from experts across the company and third parties/partners (up to 20 team members).

• Manage dependencies

  and interfaces between programs/projects, escalating recommendations to executive levels when necessary.

• Budget Management

  : Manage program/project budgets, monitor expenditures, and conduct post-mortem analyses to verify expected results.

• Quality Assurance and Integrity

  : Ensure quality and integrity of programs by applying appropriate methodologies (Waterfall, Agile, ADKAR) and organizing regular lessons learned sessions.

• Customer Expectations Management

  : Identify and understand customer interests, implementing proactive communication and action plans throughout the project lifecycle.

• Manage Third Party Contributions

  : Oversee third-party contributions, establish communication channels, and participate in partner steering committees.

• Team Leadership

  : Manage and develop program team members, ensuring the right skills are onboard, providing training, coaching, and conducting regular follow-ups.

• Apply Best Practices

  : Utilize best practices, techniques, and tools for project planning, execution, milestone tracking, communication, and performance metrics.

Experience

• Education: IT Background or education in related fields is appreciated.
• Minimum 5 to 10 years of relevant experience as a Project Manager/Program Manager is ideal.
• Telecom/CPaaS industry knowledge is appreciated.