Job
Description
As the Manager of Administration & Results Processing, your role will involve overseeing assessment data processing, results management, and analytics to ensure data accuracy, exam integrity, and excellent candidate experience. Your responsibilities will include: - Coordinating post-exam processing, scoring workflows, data validation, and quality assurance. - Leading data analysts and collaborating with psychometricians for standard setting and item analysis. - Generating and reviewing candidate scorecards, diagnostic reports, and performance summaries. - Ensuring timely, secure, and accurate release of exam results for all certification programs. - Handling escalations related to test incidents, irregularities, and candidate concerns. - Driving process improvements in exam administration and results reporting workflows. - Maintaining documentation of procedures and ensuring compliance with internal standards and data privacy policies. - Leading operational efficiency through workflow transformation, standardization, and automation. Qualifications and Skills required for this role: Educational Background: - Bachelor's degree required; a postgraduate degree is preferred. Professional Experience: - 5 years of experience in assessment development, results processing, and assessment operations. - Familiarity with testing platforms, item banks, and results validation workflows. - Experience coordinating with data analysts, psychometricians, and working with assessment data. Technical Skills: - Proficiency in MS Office Suite. - Experience with exam administration systems and reporting tools. - Familiarity with statistical or data analysis and visualization tools such as Power BI, Microsoft List, SQL, Excel, or Python is a plus. Interpersonal Skills: - Strong organizational and problem-solving skills. - Excellent written and verbal communication. - Customer-focused with the ability to manage multiple stakeholders and resolve operational issues effectively. If you embody the values of People First, Integrity, Collaboration, Accountability, and Innovation, you are the ideal candidate for this role. As the Manager of Administration & Results Processing, your role will involve overseeing assessment data processing, results management, and analytics to ensure data accuracy, exam integrity, and excellent candidate experience. Your responsibilities will include: - Coordinating post-exam processing, scoring workflows, data validation, and quality assurance. - Leading data analysts and collaborating with psychometricians for standard setting and item analysis. - Generating and reviewing candidate scorecards, diagnostic reports, and performance summaries. - Ensuring timely, secure, and accurate release of exam results for all certification programs. - Handling escalations related to test incidents, irregularities, and candidate concerns. - Driving process improvements in exam administration and results reporting workflows. - Maintaining documentation of procedures and ensuring compliance with internal standards and data privacy policies. - Leading operational efficiency through workflow transformation, standardization, and automation. Qualifications and Skills required for this role: Educational Background: - Bachelor's degree required; a postgraduate degree is preferred. Professional Experience: - 5 years of experience in assessment development, results processing, and assessment operations. - Familiarity with testing platforms, item banks, and results validation workflows. - Experience coordinating with data analysts, psychometricians, and working with assessment data. Technical Skills: - Proficiency in MS Office Suite. - Experience with exam administration systems and reporting tools. - Familiarity with statistical or data analysis and visualization tools such as Power BI, Microsoft List, SQL, Excel, or Python is a plus. Interpersonal Skills: - Strong organizational and problem-solving skills. - Excellent written and verbal communication. - Customer-focused with the ability to manage multiple stakeholders and resolve operational issues effectively. If you embody the values of People First, Integrity, Collaboration, Accountability, and Innovation, you are the ideal candidate for this role.
