Join Us!
At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!As a Program Manager Senior Specialist - Global L&D, you will have the unique opportunity to impact and foster talent growth and evolution within GOC and across our GOC global site locations. This role is a part of our Global Talent Development organization, which encompasses global learning and development, talent management, and learning strategies. The Program Manager will partner with a wide range of stakeholders to create and lead learning programs. This role will have a global scope and will flex to drive talent development strategies across all our global locations.
Responsibilities
Position Responsibilities
- Conduct development needs assessments in partnership with GOC Associate Directors to understand the learning and development needs of the GOC vertical organizations
- Research and recommend learning approaches and content to drive vertical development priorities, impacting both teams and leaders at GOC
- Lead the development of technical learning paths for employees around AI, ML, Notebook, etc for employees to increase their knowledge and career options in the long term
- Partnering with the Global GOC Talent Development Leader and the GOC HR community on building scalable training and development solutions across the entire employee lifecycle
- Manage end-to-end programs encompassing initial needs analysis, plan development, socialization, vendor selection and relationship management, follow up surveys, and iteration integrating in learnings
- Partner with GOC’ers in all geographies to implement and execute the development approaches
- Project manage all details of the development programs to ensure program goals are met and exceeded.
- Conduct special projects as needed to evolve the talent development of GOC’ers, Managers and Leaders
Minimum Qualifications
- Bachelor's degree or equivalent practical experience
- 5 years of talent development or HR program management experience
- Experience in leadership development and training approaches including needs assessment, program design and program management
- Experience developing end-to-end training and/or talent development programs
- Schedule flexibility to accommodate meetings with cross-region team members and stakeholders
Preferred Qualifications
- 5+ years of experience rolling out cross-functional programs that affect people, process or technology
- Experience with talent management programs in a large organization
- Experience in startups or setting infrastructure for nascent organizations
- Experience implementing and using Workday HR systems
- Experience using Google Workspace products including Docs, Slides, Gmail, Calendar, etc.
- Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team
- Demonstrated ability to work calmly and collaboratively in fast-paced, pressurized and ambiguous environments, maintaining good judgment and the ability to escalate appropriately
Benefits
- We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.Information collected and processed as part of your GOC jobs profile, and any job applications you choose to submit is subject to GOC's Applicant and Candidate Privacy Policy
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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com
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