Program Director ( Implementation Service)

Role Overview

The Program Director – Implementation Services will lead enterprise-wide implementation programs across global clients. This senior leadership role requires strong delivery governance, client engagement at CXO level, and driving adoption of AI-driven workflows at scale.

Key Responsibilities

• Own end-to-end delivery of large-scale programs.

• Define program structures, delivery roadmaps, and governance frameworks.

• Engage with CXO stakeholders and act as a trusted advisor.

• Drive adoption of AI Agents, Agentic Workflows, and enterprise automation.

• Lead and mentor delivery managers, technical teams, and consultants.

• Ensure KPIs (on-time go-lives, SLA adherence, adoption metrics) are met.

• Influence product roadmap with client feedback and implementation insights.

Qualifications & Experience

• 10+ years in program management, software delivery, or enterprise implementations.

• Proven success delivering complex digital transformation programs at scale.

• Deep knowledge of SaaS platforms, low-code, workflow automation (iPaaS), data integration, and AI-driven solutions.

• Exceptional stakeholder management with experience engaging CXOs.

• Strong leadership in managing large, cross-functional teams. 

Why Join Us

• Shape delivery frameworks for a cutting-edge SaaS startup.

• Drive high-impact AI-driven transformation programs.

• Collaborate with seasoned SaaS leaders and enterprise clients.

• Competitive compensation and leadership growth opportunities.