Program Coordinator

Job Description

Job Role and Responsibilities: Program Co-ordinator We are seeking a Junior Program Coordinator - Student Success and LMS Specialist for a full-time on-site role in Bengaluru. In this role, you will oversee the student success process, including onboarding, advising, and retention efforts, and manage the LMS system to track student progress, engagement, and data analysis. You will collaborate closely with cross-functional teams, including admissions, marketing, and academics, to provide excellent student support. Smoothen the academic delivery process and ensure to adhere to schedules. Coordinate with industry trainers to create best in class learning materials. Follow-up with industry trainers for assessments, conduct of examinations and grading. Interact and execute the certification programs with various learning partners. Responsible for final certification and convocation Support faculty to ensure that participant's learning outcomes are met and a high level of satisfaction is maintained Be the first point contact for participants, troubleshoot queries and manage discussions Assist program director in planning on campus sessions, preparing schedules, evaluation, grading and coordinating with faculty (including senior professionals from the industry). Monitor participants performance and various program trackers to ensure the program is running well in areas of responsibility and escalate cases as needed. Collate learning material, solutions and grades from faculty and upload to the LMS Review course videos to ensure quality Ensure infrastructure and technology readiness during on-campus sessions and live webinars during weekends and be available to ensure smooth operations and delivery Manage, identify and implement processes for smoother program management to ensure a consistent and trouble free learning experience Coordinate with IT and Admin to ensure smooth execution of the labs. Must be able to manage the ICT systems for technical labs Qualifications, Experience and Skills: Bachelors, preferably in business management or MBA Relevant Background: 2 or more years of experience in managing program office for an academic or training organization IT operations, ICT and lab management experience. Ability to multitask and coordinate with multiple stakeholders Passion for learning and having great learning outcomes Excellent verbal and written communication skills Prior experience with a learning management system is useful. Candidate should be comfortable learning and using technology tools for answering queries and enabling participants learn online Must be detail oriented and alert. Knowledge of MS office(Word, Excel, PowerPoint) is a must, Power BI Skills(Additional)