Program Coordinator | BU: Working Professional

Position Title:

Business Unit:

Experience:

Location:

Salary Range:

Roles & Responsibilities:

• Onboard all candidates in your batch and get them acquainted with the different program elements

• Understand the expectations of all candidates from the program and mentor them to help them achieve their goals

• Keep all candidates updated about the latest in the program via phone, email, chat

• Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics

• Maintain a database of the entire history of expectations, interactions & growth of every candidate

• Provide lagging candidates with regular feedback and motivation to help them succeed

• Manage preparation of candidates for placement activities to ensure maximum offers

• Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program

• Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates.

• Resolve day to day queries from learners & ensure SLA’s are met. Should be competent to handle multiple learners and help them identify their key strengths

Skills:

• Excellent written and spoken communication skills

• High customer-centricity, to understand student expectations and support them to achieve their goals; Ability to approach any situation with patience and empathy

• Good problem-solving skills

• Ability to manage clear internal communication to drive student success

• Decent proficiency in MS Office Suite (Outlook, Word, Excel) is mandatory.

If you love motivating people, are extremely customer-centric and are excited by the challenges of a new emerging business environment, then we are looking for you!