Professional Services Operations Analyst

Palo Alto Networks

6 - 11 years

11 - 15 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

operations analyst resource management medical sap customer success sap ariba cybersecurity sales analytics operations automation onboarding statistics communication skills po

Work Mode

Work from Office

Job Type

Full Time

Job Description

Palo Alto Networks is looking for an Professional Services Operations Analyst to support the Professional Services team. You will report to the Operations Senior Manager and are responsible for supporting the NAM operations PS Ops team.

Your Impact

This position calls for someone who has exceptional attention to detail, extraordinary interpersonal skills, and the drive to thrive in a fast-paced, multi-tasking environment. This person is a self-starter, flexible, and has a high level of integrity.
Primary owner of Subcontractor Purchase Requisition process create Engagement Letters for suppliers, build Purchase Request, track approvals
Manage supplier PO funds, support PS managers in adding additional funds
Track subcontractor costs for NAM for reporting and analytics
Update system and tools with required information and maintain the database up to date
Support pre-sales activities by building Statement of Works; build scope of services contract, track and manage review process.
Support PSA tool (Clarizen) in creating and setting up projects for delivery team
Maintains quality service by establishing and carrying out organization standards.
To identify and recommend opportunities and process improvements based on findings and analysis
Provide regular and ad-hoc reporting

Qualifications

Your Experience

Computer literacy qualified with bachelor degree in Computer Science, Math, Statistics or related field
2 years relevant experience in an international reporting environment (6 years overall)
Ability to work in a dynamic, fast moving and demanding environment
Good communication skills with fluent English (both written and verbal)
Ability to collaborate with high-performing internal and outsourced teams
Efficient team player
Willingness to adapt and learn new systems, tools, and processes
Good knowledge and experience with SAP Ariba system is a plus
Well versed with GoogleSuite and MS Office applications

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