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Professional Global Technical Service Engineer - 03

2 - 3 years

0 Lacs

mumbai maharashtra india

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

service support installation testing commissioning troubleshooting training resolve analysis documentation communication engineering integrator ethernet routing mpls bgp network virtualization linux presentation solver

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities:

  • Actively involved in post-sales and pre-sales solution support activities.
  • Perform demonstration of proof of concepts (PoC), installation, homologation testing, commissioning, troubleshooting, and training for customers abroad or remotely.
  • Perform testing and troubleshooting techniques to identify and resolve the technical issues.
  • Perform root cause analysis of issues.
  • Contribution to the knowledge base of the team.
  • Preparation of technical documentation for customers.
  • Provide status and resolution communication to internal and external stakeholders.


Experience and Personal Skills:

  • Work Experience: 2 to 3 Years
  • Education: An engineering degree (B.E./B.Tech.) is a must, with a minimum of 65% scored in SSC and HSC
  • Experience in a technical support role with an equipment manufacturer or systems integrator for multi-vendor solution is an advantage
  • Ethernet Layer-2 Protocol: Frame Structure, VLAN, STP, LAG, G.8032, Y.1564, RFC2544, MEF, Ethernet-OAM
  • Ethernet Layer-3 Protocol: Basic Routing, MPLS, BGP, IPsec
  • Working experience with testers like VeEX, Viavi (JDSU), and Spirent
  • Optional: Knowledge in TDM network (E1 & SDH) is an advantage
  • Optional: Knowledge in Virtualization (SD-WAN)
  • Optional: Knowledge in Linux operating system
  • Proven presentation skills and experience with external customers
  • Excellent written and verbal communication skills to handle global customers
  • Problem solver, Self-starter
  • Performs well under pressure
  • Willingness to perform a variety of tasks in a start-up mode
  • The ability to travel (local or abroad) to support customers


  • Location: Ghatkopar West, Mumbai, India

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