Lead and manage all services operations for assigned site(s), ensuring exceptional service delivery, client satisfaction, and operational excellence. Serve as the primary on-site representative responsible for strategic planning, team leadership, and stakeholder management across all soft service disciplines.

Key Responsibilities

Strategic Leadership:

Develop and execute site-specific soft services strategy aligned with client objectives
Lead cross-functional teams including cleaning, security, catering, landscaping, and support services
Drive continuous improvement initiatives and service innovation
Manage P&L responsibility for soft services operations

Client & Stakeholder Management:

Serve as primary client liaison for all soft services matters
Conduct regular client meetings and service reviews
Manage escalations and ensure swift resolution of service issues
Build and maintain strong relationships with key stakeholders

Operational Excellence:

Oversee daily operations across all soft service streams
Ensure compliance with SLAs, KPIs, and quality standards
Implement best practices and standardize procedures
Conduct regular site inspections and quality audits

Team Leadership:

Manage team of supervisors, coordinators, and service staff
Provide coaching, development, and performance management
Foster positive team culture and employee engagement
Coordinate training programs and capability development

Required Qualifications

Bachelors degree in Facility Management, Business Administration, or related field
7-10 years of experience in facility management with 3+ years in leadership roles
Proven track record in soft services management and client relationship management
Strong P&L management and commercial acumen
Professional certifications (CFM, FMP, SFP) preferred
Excellent leadership, communication, and problem-solving skills

Location:

On-site Gurugram, HR

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