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Production Support Analyst

Production Support Analyst

Broadridge

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

interpersonal skills customer satisfaction artificial intelligence manager technology troubleshooting preventive maintenance technical support production support analyst recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance
Responds to customer questions regarding operation and malfunctions
Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction

-Performs technical work, often in support of professional roles
-Requires vocational training or the equivalent experience -Performs duties according to established procedures

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience
Completes a variety of atypical assignments, as needed
Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments
Completes work with a limited degree of supervision
Likely to act as an informal resource for colleagues with less experience

Functional Knowledge:

-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines

Business Expertise:

-Has a good understanding of how the team integrates with others to achieve objectives

Leadership

: -May provide informal guidance and support to more junior team members

Problem Solving:

-Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact:

-Impacts the quality of own work and its contribution to the team

Interpersonal Skills:

-Uses communication skills to regularly exchange information

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Production Support Analyst