Production Support Analyst

Role Overview: As a Production Support Analyst at FNZ, your role goes beyond traditional application support. You will be responsible for investigating and resolving complex operational issues affecting critical business processes to ensure seamless performance across systems and workflows. By analyzing root causes and implementing preventative measures, you will safeguard the integrity of services while continuously driving improvement. You will work as a member of a critical team to ensure the seamless functioning of applications deployed, emphasizing proactive and reactive measures to champion continuous service improvement. Key Responsibilities: - Application Support: Ensure that deployed applications function correctly and efficiently. - Incident & Problem Management: Conduct analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues. - Release & Change Management: Support testing and oversee the release process for production fixes and changes. - Service Transition: Facilitate smooth transitions from project support to production support for all changes. - Service Level Management: Assist Service Managers in delivering FNZ services while meeting key performance indicators (KPIs), service level agreements (SLAs), and contractual obligations. Qualifications Required: - Relevant production support experience and/or qualification within a relevant field. - Proficient in writing and optimizing SQL queries to analyze, retrieve, and manipulate data efficiently. - Passionate about providing exceptional service to clients. - Strong analytical thinking and problem-solving skills to resolve challenges effectively. - Independent, self-directing, and delivery-focused working style. - Excellent organizational, administration, and time management skills. Additional Details: FNZ Group is an established and rapidly growing company in the financial technology sector. They partner with over 650 financial institutions and 8,000 wealth management firms, enabling over 20 million people across all wealth segments to invest in the things they care about. With over 20+ offices globally and 4500 employees, FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. They provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations, partnering with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).,