Production Manager, VP

Job Description

Join us as a Production Manager Well look to you to lead and manage the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations Youll support the team s activities to make sure that the platform s integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests It s an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure Were offering this role at vice president level What youll do As a Production Manager, you ll be delivering a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. Youll also be managing in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues. Along with managing relationships with platform, domain and relevant cross-domain stakeholders, youll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, youll establish an environment of continual learning and feedback. Youll also be: Collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management Working with leads, managements and others to define and execute the domains future state vision Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolution Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements The skills youll need Your technical knowledge and experience will cover platforms, technology, products and domains, and youll have knowledge and experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment. Youll also demonstrate: 13+ years of experience in cards domain and handling major recoveries in multiple technologies Experience in managing Important Business Service(IBS) with handling third party vendors & schemes Knowledge and experience of using operational principles A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration