Job Description

Join us as a Production Manager Well look to you to lead the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations Youll support the team s activities to make sure that the platform s integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests It s an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure Were offering this role at vice president level What youll do As a Production Manager, you ll contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. Youll also manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues. Also in addition, youll s upport the production management for the domain to ensure availability for business use, as per agreed service level expectations based on business resilience and continuity requirements and customer expectations Support the team s activities to make sure that the platform integrity is maintained in line with the platform and technical roadmap releases, and managing demand from discretionary and mandatory change requests. Youll also be: Contribute to the delivery of a robust production management, infrastructure and application support service for relevant platforms, activities and processes across the domain Support and manage in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues Manage relationships with platform, domain and relevant cross-domain stakeholders, from both business and Technology, utilising efficient communication ultimately to the benefit and delight our end customers Consistently look for continuous improvements of existing processes and procedures across production management disciplines, and establish an environment of continual learning and feedback The skills youll need Your technical knowledge and experience will cover platforms, technology, products and domains, and youll have experience of minimum 12 years to maximum 15 years in relevant industry standard toolsets and processes to drive up customer service within an IT environment. Youll be experienced in Devops basics, Scripting, Amazon Elastic Kubernetes Service, Amazon elastic compute cloud, SQL queries, Kubernetes, AWS IAM Youll also demonstrate: Strong communication skills, with the ability to communicate complex technical concepts clearly to your peers and management level colleagues Knowledge and experience of using operational principles Good collaboration and stakeholder management skills A solid background working in an Agile or DevOps environment with continuous delivery and continuous integration