Production Associate

As a Production Associate LiveOps at Ruby Seven Studios, you will play a crucial role in ensuring the smooth functioning of multiple live games. You will collaborate with various teams to monitor game health, resolve player issues, and provide insights to enhance player experience and overall game performance. **Core Responsibilities:** - Act as the first point of contact for customer support, ensuring clear and empathetic communication to enhance player satisfaction - Monitor incoming player tickets, prioritize queries based on urgency, and escalate complex issues to relevant internal teams - Collaborate with internal stakeholders to investigate and resolve live issues, maintaining transparent communication - Utilize tools to actively monitor live game performance, detect anomalies, and escalate potential disruptions proactively - Support post-launch game operations by coordinating teams, maintaining game stability, and improving operational workflows **Desired Profile:** - 3-5 years of experience in LiveOps, Production Support, or a related role - Excellent written and verbal communication skills - Strong analytical and logical thinking abilities - Highly organized with exceptional task management skills - Self-motivated and proactive problem solver - Proficiency in MS Office tools; knowledge of SQL is a plus - Prior experience or familiarity with the gaming industry preferred As a full-time employee at Ruby Seven Studios, you will receive benefits including health insurance, paid sick time, paid time off, and Provident Fund. The job offers a morning shift schedule and a performance bonus based on your contributions. Gain valuable experience in the gaming industry and contribute to the success of live games by joining our dynamic team as a Production Associate LiveOps.,