Product Trainer

Job Summary

The Product Trainer will play a key role in designing, developing, and delivering both onsite and online training programs for Quadlabs customers and employees. This role involves creating high-quality training content, conducting engaging training sessions, and ensuring that all participants gain the necessary skills and knowledge to effectively use Quadlabs software products. The ideal candidate will have strong communication skills, deep domain expertise in the travel industry, and the ability to adapt training methods for diverse audiences.

Key Responsibilities

• Plan, organize, and conduct

  onsite and virtual training sessions

  for clients and internal teams.
• Provide

  comprehensive software training

  to new joiners and ensure smooth onboarding.
• Design, develop, and maintain

  curricula, training manuals, e-learning modules, and other instructional materials

  .
• Collaborate with

  sales, product, and project managers

  to align training with business objectives and ensure the quality of training delivery.
• Prepare

  training questionnaires

  , gather participant feedback, and analyze results to improve training effectiveness.
• Manage

  training schedules, logistics, and resource allocation

  for seamless execution.
• Analyze

  current process flows

  and suggest improvements to enhance efficiency and user adoption.
• Gain an in-depth understanding of

  travel business processes

  and map them effectively to Quadlabs application workflows.
• Maintain and update the

  Online Application Help Desk

  section to ensure information remains relevant and accurate.
• Act as a bridge between the client and product team to

  manage expectations and address concerns

  .
• Identify

  key users among trainees

  and implement Train the Trainer programs to extend training reach.

Desired Candidate Profile

• MBA from a reputed university

  .

• 68 years of experience

  , including at least

  2-3 years as a trainer

  (preferably in the

  travel technology

  domain).
• Strong

  communication, presentation, and facilitation skills

  .
• Demonstrated ability to

  develop training content and materials

  .
• Prior training exposure in the

  travel vertical

  is highly desirable.
• Functional knowledge of at least one

  Global Distribution System (GDS)

  .
• Proficient in

  MS Office Suite

  (Word, Excel, PowerPoint, Outlook).
• Strong analytical and problem-solving skills with the ability to adapt training approaches for varied audiences.