Product Support Specialist

Product Support Specialist

As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization.

Key Responsibilities

• Monitor and validate crawled product data from marketplaces like Amazon and eBay.
• Detect, analyze, and document technical issues using tools like Jira or YouTrack.
• Coordinate with developers to ensure timely resolution of reported issues.
• Execute technical support tasks such as account configuration, crawler adjustments, etc.
• Act as a bridge between Product, Development, and Customer Success teams.
• Provide internal stakeholders and clients with timely updates on issue progress.
• Collaborate with freelancers and internal teams under the guidance of the Product Lead.

Required Skills

• Product Support / Technical Support experience
• QA / Manual Testing / Data Validation
• Working knowledge of Jira or similar ticketing systems
• Familiarity with JSON and API concepts (basic level)
• Experience in E-commerce or Marketplace platforms is a plus
• Excellent English communication (written and verbal)
• Strong analytical and troubleshooting abilities

Desired Candidate Profile

• 3 -6 years of relevant experience in Technical Support, Product Support, or QA
• Prior exposure to data-centric or e-commerce projects
• Ability to work independently in a hybrid environment
• Technically sound, with a background in IT, Data Science, or similar fields preferred

Role Details

• Location:

  Remote/ Hybrid

• Work Timing:

  Flexible, aligned with European working hours

• Contract Type:

  Freelance / Contractual

• Start Date:

  Immediate or ASAP

Perks and Benefits

• Work with a fast-growing European tech company
• Exposure to international teams and projects
• Dynamic and collaborative work culture