XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of reported issues. Execute technical support tasks such as account configuration, crawler adjustments, etc. Act as a bridge between Product, Development, and Customer Success teams. Provide internal stakeholders and clients with timely updates on issue progress. Collaborate with freelancers and internal teams under the guidance of the Product Lead. Required Skills Product Support / Technical Support experience QA / Manual Testing / Data Validation Working knowledge of Jira or similar ticketing systems Familiarity with JSON and API concepts (basic level) Experience in E-commerce or Marketplace platforms is a plus Excellent English communication (written and verbal) Strong analytical and troubleshooting abilities Desired Candidate Profile 3 -6 years of relevant experience in Technical Support, Product Support, or QA Prior exposure to data-centric or e-commerce projects Ability to work independently in a hybrid environment Technically sound, with a background in IT, Data Science, or similar fields preferred Role Details Location: Remote/ Hybrid Work Timing: Flexible, aligned with European working hours Contract Type: Freelance / Contractual Start Date: Immediate or ASAP Perks and Benefits Work with a fast-growing European tech company Exposure to international teams and projects Dynamic and collaborative work culture
XPLN GmbH is a Germany-based data analytics company offering competitive intelligence to leading e-commerce players. We are looking for a Product Support Specialist who brings both technical expertise and a proactive approach to improving systems and workflows. As a freelance Product Support Specialist, you will work with global teams to ensure data accuracy, investigate technical issues, support product teams, and contribute to process optimization. Key Responsibilities Monitor and validate crawled product data from marketplaces like Amazon and eBay. Detect, analyze, and document technical issues using tools like Jira or YouTrack. Coordinate with developers to ensure timely resolution of reported issues. Execute technical support tasks such as account configuration, crawler adjustments, etc. Act as a bridge between Product, Development, and Customer Success teams. Provide internal stakeholders and clients with timely updates on issue progress. Collaborate with freelancers and internal teams under the guidance of the Product Lead. Required Skills Product Support / Technical Support experience QA / Manual Testing / Data Validation Working knowledge of Jira or similar ticketing systems Familiarity with JSON and API concepts (basic level) Experience in E-commerce or Marketplace platforms is a plus Excellent English communication (written and verbal) Strong analytical and troubleshooting abilities Desired Candidate Profile 3 -6 years of relevant experience in Technical Support, Product Support, or QA Prior exposure to data-centric or e-commerce projects Ability to work independently in a hybrid environment Technically sound, with a background in IT, Data Science, or similar fields preferred Role Details Location: Remote/ Hybrid Work Timing: Flexible, aligned with European working hours Contract Type: Freelance / Contractual Start Date: Immediate or ASAP Perks and Benefits Work with a fast-growing European tech company Exposure to international teams and projects Dynamic and collaborative work culture