Product Support Specialist (Email/Chat/Call)

1 - 6 years

7 - 10 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

SaaS Labs

Product Support Engineer

What You’ll Do

  • Be the

    go-to expert

    for JustCall users, tackling queries via phone, email, and chat.
  • Troubleshoot, resolve, and even

    lead live screen-share sessions

    to save the day.
  • Escalate tricky cases with full context so Product & Engineering teams can fix fast.
  • Spot trends, flag recurring issues, and influence product improvements.
  • Keep customers updated with clear, empathetic communication.
  • Contribute to FAQs, Help Center articles, and troubleshooting guides to

    make support smarter for everyone

    .

What We’re Looking For

  • 1+ year

    in product/tech support (bonus if SaaS or app support).
  • Experience with chat, email, and phone support.
  • Familiarity with

    Intercom, JIRA, MaestroQA

    (extra points if you know APIs & webhooks).
  • Strong English communication (both written & spoken).
  • Tech-savvy, empathetic, and able to explain complex stuff in simple words.
  • A multitasker who thrives under pressure and loves problem-solving.

Why You’ll Love It Here

  • Work with a

    truly global team

    across 6 countries and get Night Shift Allowances over and above your salary
  • Enjoy comprehensive

    medical benefits.

  • Be part of a fast-scaling SaaS company that’s

    rewriting the future of customer communication

    .

Your mission:

next billion conversations

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