Product Support Engineer Intern ( Urgent Requirement )

Product Support Engineer Intern

This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills. 

Key Responsibilities

• Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives. 
• Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments. 
• Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations. 
• Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles. 
• Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness. 
• Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis. 

Requirements

Education

• B.Tech, BCA,B.Sc or equivalent degree in a related field. 

Professional Experience

• 0–1 year of experience as a Junior Product Analyst or a similar role. 

Skills & Tools

• Excellent verbal and written communication skills in English. 
• Ability to quickly learn and work with platforms like SmartWinnr. 
• Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint. 

Personal Attributes

• Highly motivated self-starter with a strong sense of ownership. 
• Analytical thinker with excellent problem-solving capabilities. 
• Customer-centric mindset and a passion for delivering high-quality support. 

What We Offer

• Mentorship and guidance from experienced professionals in a fast-paced SaaS environment. 
• Exposure to real-world global projects and hands-on implementation experience. 
• Opportunities to enhance both technical and professional skills. 
• A collaborative and innovation-driven work culture with continuous learning.