Product Support Engineer

A seed-stage startup building AI voice agents to automate and streamline business calling operations.
Own customer issues end-to-end Talk directly to clients, understand their problems, ask the right follow-up questions. Diagnose whether it s a product bug, a config gap, a data issue, or a misunderstanding. Drive issues to closure - not just pass to engineering and forget. Debug and fix issues yourself where possible Reproduce and investigate issues using logs, dashboards, and product tools. Handle smaller fixes/config changes on your own (without waiting on engineering). For deeper product bugs, create clear tickets with context, steps, and impact and work with the right team to get them fixed. Gather and refine requirements Join client calls to capture requirements for new flows, dashboards, reports, or configurations. Translate business speak into crisp technical and product requirements. Work closely with product managers to prioritise what really moves the needle. Build and improve internal tooling Work on internal reporting tools and admin dashboards. Integrate dashboards with APIs and data sources. Write or extend simple APIs when needed for your use cases (with support from engineering when required). We are looking for a Product Support Engineer who lives at the intersection of users, product, business, and engineering. You ll be the person our customers trust when something breaks, feels confusing, or needs to evolve. Internally, you ll be the one who translates real-world issues and requests into clean, actionable work for our product and tech teams. If you enjoy talking to customers, digging into issues, debugging systems, and shipping quick fixes or internal tools - this role is for you.