Product Success Manager, Geotechnical Solutions Job Details | Bentley Systems
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Position Summary:
The Geotechnical Application Engineer role encompasses a comprehensive range of technical and client-facing responsibilities including maintaining ongoing client relationships, delivering pre-sale technical demonstrations, providing post-sale training and consulting services, and contributing to business growth through technical expertise. Your specialized knowledge in 3D geological modeling with LeapFrog Works, combined with proficiency in geotechnical analysis software including PLAXIS and GeoStudio, will be essential in supporting client success and driving product adoption. The successful candidate will demonstrate strong analytical capabilities, enthusiasm for learning new technologies, and excellent communication skills. The ideal Geotechnical Application Engineer will leverage technical expertise to maximize client value and develop strategies for expanding our user base in the geotechnical engineering market.
- Develop and deliver compelling technical presentations and software demonstrations focused on LeapFrog Works applications
- Provide comprehensive training, mentoring, and consulting services to clients on 3D geological modeling and geotechnical analysis workflows
- Create, coordinate, and continuously improve training materials, tutorials, and technical documentation
- Analyze user workflows and feedback to enhance user experience and identify improvement opportunities
- Serve as the primary technical liaison between the company and geotechnical engineering clients
- Design and implement effective onboarding processes for new users
- Resolve complex technical issues and user inquiries with expertise and efficiency
- Support business development initiatives through technical expertise and client relationship management
- Drive business growth and profitability by maximizing technical value delivery to clients
- Continuously enhance user satisfaction through superior technical support and guidance
- Effectively communicate technology benefits and product positioning to both technical practitioners and business decision-makers
- Collaborate with product development teams to provide user feedback and feature recommendations
Qualifications
- Masters/Ph.D. Degree in Geotechnical Engineering, Geological Engineering, or equivalent professional experience
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Primary Expertise Required:
Advanced proficiency with LeapFrog Works for 3D geological modeling, structural geology, and geotechnical applications -
Secondary Expertise Required:
Working knowledge of PLAXIS for finite element analysis and GeoStudio for slope stability and seepage analysis - Additional experience with complementary geotechnical software platforms (Rocscience suite, FLAC, Slide, SEEP/W, SIGMA/W) is highly advantageous
- Minimum 3-5 years of hands-on geotechnical engineering experience in consulting, mining, or related industries
- Strong understanding of geological modeling principles, soil mechanics, rock mechanics, and geotechnical analysis methods
- Familiarity with industry standards, best practices, regulatory frameworks, and ability to validate and interpret software results
- Excellent written and verbal communication skills with proven presentation capabilities
- Fluency in English required; additional language skills are a plus
- Demonstrated ability to learn, master, and effectively support technical software products
- Strong independent work capabilities while maintaining excellent teamwork and collaboration skills
- Experience with technical training delivery and client consulting preferred
- Understanding of geotechnical project workflows from site investigation through design and construction phases
Preferred Additional Skills
Experience with data integration workflows between geological modeling and geotechnical analysis software Knowledge of scripting or automation tools to enhance software workflows Previous experience in technical sales support or application engineering roles Professional engineering license or equivalent professional certification Experience in mining geotechnics, civil geotechnics, or environmental consulting An attractive salary and benefits package. Bentley Impact Day: take a day off from work to volunteer with an organization of your choice. Celebrate milestone achievements and moments that matter through our colleague recognition award programs and our Bentley Achievers
platform. A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Geotechnical Engineering, Application Engineering, Geology, Engineer, Engineering
