Product Specialist

Job Description

Job Title: Product Specialist (Fresher) Location: Kochi Department: Product / Training / Customer Success Industry: Information Technology (IT) Experience: Fresher (0–1 year) Job Summary: We are looking for a motivated and enthusiastic Product Specialist (Fresher) to join our growing team. This role is ideal for a B.Com with MBA graduate who is passionate about technology, product training, and customer success. The Product Specialist will support the product team by providing product knowledge, training employees, conducting product demos, and creating engaging training materials. Key Responsibilities: Learn the company’s IT products in-depth to become a subject matter expert. Provide product training and onboarding sessions to internal teams and new joiners. Deliver live product demonstrations to clients, partners, and stakeholders. Develop and update training materials, including PowerPoint presentations, user manuals, and video tutorials . Conduct regular refresher training for sales, support, and other cross-functional teams. Collect feedback from users and team members to help improve the product and training methods. Support the product and customer success teams in addressing product-related queries. Assist in documenting FAQs, product updates, and knowledge base articles. Skills and Qualifications: Education: B.Com + MBA (preferably in Marketing, IT, or Operations) Strong communication and presentation skills. Proficiency in MS Office , especially PowerPoint and Excel. Good analytical and problem-solving abilities. Ability to understand and explain technical concepts to non-technical users. Self-starter with a willingness to learn and grow in the tech industry. Basic understanding of software products or SaaS platforms (preferred but not required). Preferred Attributes: A team player with a positive attitude and eagerness to contribute. Detail-oriented with strong organizational skills. Willingness to travel occasionally for client training or demo sessions. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have strong written and verbal communication skills in English? Work Location: In person