Product Specialist

Hello,

FCM part of FTCG

is one of the world's largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011),

FCM is constantly transforming the business of travel through its empowered and accountable people who deliver 24/7 service and are available online and offline. FCM has won the coveted

Great Place to Work certification for the fifth time

! FCM Travel India is one of India's Top 100 Great Mid-size Workplaces 2024 and the Best in Professional Services.A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Roles and Responsibilities

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• Support the Onboarding Product Owner to inform strategic product roadmaps.
• Perform and/or monitor system administration tasks to ensure products align with policies, procedures, and internal controls.
• Ensure all support queries are acknowledged, resolved, or followed up in a timely manner.
• Ability to identify root cause of issues and resulting correction of product related issues.
• Analyse support queries to identify trends and areas of improvements driving the delivery of the continuous improvement culture in the services and systems that are provided.
• Develop ongoing knowledge articles for the supported applications.
• Responsible for the documentation of business requirements and process flows supporting product development.
• Ability to work closely with customers across all levels of the organization as well as other internal and external service providers.
• Development of test cases in alignment with overarching product test strategy and responsible for the overall execution of tests and management
  

Must-Have Skills

• 2-3 years of experience in Human resources and/or exposure to product development.
• Experience in business analysis methodologies, documentation of business
  

requirements, business process, training documentation and support
artifacts.