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Product Specialist (Customer Support + Success)

Product Specialist (Customer Support + Success)

Pricelabs

1 - 4 years

3 - 6 Lacs

Chennai Pune Mumbai Bengaluru Panjim Hyderabad Kolkata

Posted:3 months ago| Platform:

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Skills Required

Customer acquisition Hospitality SQL queries Automation Excel data science Analytical Customer support Revenue management Troubleshooting

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Job Type

Full Time

Job Description

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards. If youre looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually. This is a night shift role: 6 PM to 2:30 AM IST, and any five (5) days of the week. Key responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Conducting product walkthroughs and providing resolutions to customers queries Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Answering questions over email, phone calls, & live video calls. Finding ways to go above & beyond to help customers About You: Empathy, and patience. Curiosity and a problem-solving mindset. Previous experience at a start-up or in a customer support role. Strong analytical background - our product is very math and numbers-heavy! Solid verbal, written, presentation, and interpersonal communication skills Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint Experience working with Zohodesk or other support/service software

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Pricelabs

www.pricelabs.co

Hospitality / Technology

Chicago

51-200 Employees

1 Jobs

Key People

Anurag Verma

Co-Founder & CEO
Kurt B. Jones

Co-Founder & CTO

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