Product Specialist - Customer Success

Role Overview: Join our dynamic Customer Success team as a Product Specialist at Loyalty Juggernaut, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands. The company is on a mission to revolutionize customer loyalty through AI-driven SaaS solutions, empowering multinational enterprises to build deeper customer connections with their product, GRAVTY. Key Responsibilities: - Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs). - Develop comprehensive business cases and market feasibility analyses. - Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges. - Oversee the implementation of loyalty program using GRAVTY, ensuring seamless integration into clients" existing systems. - Design, deliver, and maintain training programs for client users. - Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs). - Collaborate with the product management team to drive innovation and deliver transformative product features. - Develop high-impact product marketing collaterals, including white papers and presentations. - Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs. Qualifications Required: - Bachelor's degree in Engineering (CS/IT stream) complemented by an MBA is an ideal fit. - Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation. - Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations. - Exceptional interpersonal skills and a problem-solving mindset. - Proven ability to manage complex priorities and projects under pressure. - Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities. Additional Company Details: Loyalty Juggernaut is a Three-Time Champion for Best Technology Innovation in Loyalty, trusted by 100+ global brands/partners, and with 400+ million members connected through their platform. The company aims to drive innovation and impact in the loyalty ecosystem with their AI-driven SaaS product, GRAVTY. The work culture is collaborative and empowering, fostering continuous learning and growth, offering opportunities to make a tangible impact on clients" businesses and collaborate with a talented team of passionate individuals.,