- Experians direct-to-consumer (D2C) team is seeking Product Manager to own membership communication and digital support experience and strategy. This includes critical infrastructure that underpins trust, engagement, and retention for tens of millions of ECS users.
- you'll manage our existing high-volume alerts and notification systems and scalable digital support workflows, being responsible for identifying opportunities to improve notification engagement and opt-in rates. These experiences impact how we'deliver personalized credit alerts, fraud signals, and self-service education which is core to Experians goal of helpings consumer achieve financial progress.
- you'll be embedded within a cross functional team based in India and work across product, business, customer support, and marketing teams to ensure we'deliver an engaging experience for our members. You should have an agile mentality and be able to operate at a fast pace. Being hands-on and constantly looking to solve users problems.
- You should have some familiarity with our financial space, but a heightened interest in digital products is more important.
- you're a team player who will be delivering high-performing, customer-centric products.
Role and Responsibilities
- You will be #LI-hybrid based in Hyderabad and reporting to Director of Product Management
- Own the product roadmap and backlog for Help Center and Alerting Systems, driving prioritization based on member value, platform reliability, and internal partner needs.
Deliver solutions that improve:
o Notification opt-in rates
o Member engagement and trust
o Self-service efficacy
o Operational efficiency
- Work cross-functionally across different time zones to obtain stakeholder requirements
- Assist in understanding and analyzing the problems, needs, and wants of our users from an Experience Architecture perspective.
- Translate strategy into we'll-scoped stories with clear business context, edge cases, and test criteria.
- Monitor product performance using internal tools, use the data to drive iteration.
- Assist in product discovery, developing new product ideas related to how/when we communicate Membership related notifications, personalizing which notifications a user receives, and our digital support channels.
Experience and Skills
Bachelors degree in Engineer, Business/Marketing, or a technical field preferred.
3 5 years of product management experience, ideally in fintech, SaaS, or consumer platforms.
Hands-on experience using data to define and measure success.
Agile processes and writing detailed user stories, use cases, and edge scenarios.
Track record of shipping consumer-facing features at scale.
Familiarity with notification systems (email, push, SMS), experimentation frameworks (A/B), or knowledge base platforms.
Working with globally distributed engineering teams, particularly in a co-located model.
Background in subscription products, financial we'llness, or regulated environments.
