Product Manager

Product Manager

Location: Vadodara

Reporting To: Managing Director & CTO

Experience: 1218 years

About Phonon

Phonon is a pioneer in delivering customer communication automation solutions across BFSI, Aviation, and Enterprise sectors. We design, build, and manage high-availability communication systems that combine voice, web, and messaging to deliver seamless real-time customer experiences. Our platforms handle millions of interactions dailyconnecting customers, systems, and outcomes.

Role Overview

We are seeking a Product Manager who can translate business goals into scalable, reliable, and secure product architectures. The role requires someone who can balance business context with deep technical insightdriving roadmaps, managing backlogs, defining architectures, and supporting customer onboarding for mission-critical communication systems.

This role will work closely with the Managing Director and CTO, ensuring that product vision, engineering execution, and customer delivery are aligned.

Key Responsibilities

1. Product Planning & Roadmap

• Define and maintain the product roadmap aligned with company strategy.
• Manage product backlogs and release plans across multiple cross-functional teams.
• Translate business goals into technical deliverables, milestones, and sprint outcomes.

2. Customer Onboarding & Delivery

• Oversee technical onboarding for enterprise customersensuring smooth integration, data mapping, and deployment.
• Collaborate with pre-sales and customer success teams to provide solution architecture support.
• Ensure delivery timelines and technical documentation are maintained throughout the onboarding lifecycle.

3. Cross-functional Leadership

• Coordinate with engineering, QA, pre-sales, and operations to ensure smooth delivery.
• Maintain technical and operational metricsuptime, latency, error rates, and release quality.
• Provide mentorship and guidance to junior engineers and PMs in product and delivery practices.

4. Architecture & Solutioning (Good to have)

• Work with the CTO and engineering teams to design system architecture for scalability, reliability, and performance.
• Translate customer requirements into detailed technical solutionsespecially in areas involving telephony, APIs, and messaging.
• Conduct design reviews, identify risks, and ensure alignment with long-term platform goals.

Required Skills & Qualifications

• 1215 years of experience in product, solution, or project management, preferably in enterprise software or telecom/VoIP platforms.
• Proven experience leading technical teams and driving end-to-end solution delivery.
• Certification: PMP, CSPO, or equivalent experience in Agile Product Delivery.
• Strong understanding of software architecture, APIs, integrations, and distributed systems.
• Excellent written and verbal communication skills; ability to bridge business and technology conversations.

Technical Stack Exposure (Good to have)

• Backend: Linux, J2EE, Spring, Apache Software Foundation tools.
• Frontend: AngularJS, React.
• Telecom / Communication Stack: Asterisk, FreeSWITCH, OpenSIPs, SIP, VoIP, WebRTC.
• Databases: MySQL, MongoDB.
• Versioning & DevOps: Git, Jenkins, Docker, or similar tools (preferred).

Why Phonon

• Work directly with the founding leadership of India's leading customer communication automation company.
• Solve complex, high-impact problems across telecom, BFSI, and aviation industries.
• Be part of a product-first, innovation-driven culture that values architecture, reliability, and business outcomes equally.