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Skillventory
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Product Manager - Cross sell

Product Manager - Cross sell

10 - 17 years

|

4 - 7 Lacs

Mumbai Maharashtra India

Posted:5 hours ago| Platform: Foundit logo

Apply

Skills Required

Product Management Telesales Crm Lead Generation product holding

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Design and own the end-to-end
cross-sell product strategy
via
call center and contact center channels
.
Collaborate with marketing, data, and operations teams to create
targeted outbound campaigns
for existing customers.
Identify customer segments and personalize offers based on lifecycle behavior and product holding.
Monitor and analyze call center performance metrics: conversion rates, lead penetration, talk time, quality, and sales KPIs.
Develop training and scripts for telesales agents to ensure strong product communication and objection handling.
Coordinate with IT/Tech teams to streamline dialer strategies, lead management, and CRM integrations.
Ensure full compliance with
IRDAI guidelines
and internal policies on customer communication and product suitability.

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