Product Implementation Engineer (SaaS)

Role Overview: As a Customer Onboarding Specialist at Facilio, you will be responsible for managing the entire onboarding journey for new customers. Your role will involve understanding customer requirements, translating them into clear documentation, coordinating product configuration and testing, and providing training to ensure smooth adoption of Facilio's platform. Key Responsibilities: - Own customer onboarding process from initial discovery to final rollout, ensuring maximum value for customers. - Conduct workshops to gather business requirements and map them to Facilio modules. - Translate customer objectives into detailed documentation (BRDs) and define project scope based on timelines. - Coordinate product configuration, integration, testing, and UAT to ensure smooth deployment. - Create user guides, training materials, and conduct end-user training sessions. - Act as the main point of contact for customers throughout the onboarding journey, providing technical expertise and clear communication. - Collaborate with cross-functional teams including Sales, Pre-sales, Engineering, Product, and Support to deliver value and ensure a seamless transition post-onboarding. Qualifications Required: - 3-5 years of experience in a customer onboarding role at a SaaS product company, with additional experience as a Salesforce developer considered a plus. - Proven experience in managing end-to-end onboarding/implementation cycles for enterprise customers. - Strong understanding of requirement gathering, scope definition, and documentation best practices. - Hands-on experience with configuration, UAT, testing, and training in a product environment. - Excellent communication and stakeholder management skills, comfortable interacting with customer project leads, executives, and internal teams. - Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi). - Analytical mindset with attention to detail and a preference for scalable solutions. - Bonus points for experience in commercial real estate or enterprise building systems.,