Product Designer

Level AI is an Enterprise SaaS startup based in Mountain View, California, with a mission to develop AI tools that enhance human capabilities, particularly in contact centers. The company was founded in 2019 and has quickly become a leader in revolutionizing customer engagement through its AI-native platform. **Responsibilities:** - Utilize your expertise in product and technology domains to gain a deeper understanding of users and the industry landscape - Shape the product vision and strategy, ensuring alignment with long-term goals - Lead customer research endeavors to uncover user needs, pain points, and opportunities for innovation - Translate research insights into actionable design solutions that meet user needs and business objectives - Develop high-fidelity prototypes, design specifications, and documentation to communicate design concepts effectively - Work closely with product managers, engineers, and stakeholders to ensure design feasibility and successful implementation - Refine designs based on stakeholder feedback and results from usability testing - Contribute to the creation and upkeep of design systems to maintain consistency across products and platforms **What we are looking for:** - 2+ years of experience in SaaS - Preferably a Bachelor's degree in Design, HCI, or a related field - Proficiency in design tools such as Figma (primary tool), Sketch, or Adobe XD - Knowledge of design principles, methodologies, and industry trends - Strong communication and collaboration skills to effectively convey design rationale and influence product decisions - A passion for crafting exceptional user experiences and driving product innovation - Curiosity, with a proactive mindset suitable for dynamic startup environments **You'll stand out if you have:** - Practical experience with AI productivity tools - Familiarity with customer experience and contact center operations,