Product Designer II, Supply Chain Retail Technology

As a Product Designer II, you will join our Supply Chain Retail Technology organization, turning complex operational challenges into simple, efficient, and scalable design solutions that enhance both internal operations and the overall customer journey. Your work will ensure customers and suppliers enjoy a seamless post-purchase experience: from finding order details and tracking deliveries to receiving timely support when contacting Wayfair.

Within our Experience Design team, you ll lead cross-functional collaboration and advance usability, efficiency, scalability, and cost optimization across the supply chain, from forecasting and order management to home delivery and post-delivery services.

What You ll Do:

• Utilize design thinking principles to create engaging experiences for customers, internal agents, and operations teams that solve complex problems with simplicity.
• Collaborate with product managers, developers, and other experienced designers to execute design concepts that deliver on brand goals, business goals, and are technically feasible to implement.
• Align with multiple teams to create cross-functional and user-centric design solutions.
• Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more rapidly deliver work.
• Day-to-day work will consist of a combination of design execution, and design operations management.
• Contribute to the improvement of our cross-team collaboration Design processes, advocating best practices and innovative solutions between Product, Design, and Engineering teams embracing Agile methodologies.
• Demonstrate strong administration and communication skills. Be a strategist who can take a step back on overarching goals and opportunities, while also acting as a product practitioner who can meticulously work alongside their teams with domain knowledge and design process.

We Are a Match Because You Have:

• 3+ years of professional UX experience.
• The ability to deliver high-fidelity design work and user validation autonomously.
• Strong understanding of design processes; knowledge of what is possible and what will be hard to achieve and/or implement in a digital environment.
• Communication and Interpersonal Skills: You should be able to effectively present and explain ideas, while also being open-minded and willing to consider new perspectives that may shape your solutions.
• Expertise in producing relevant deliverables, including detailed site maps, user flows/task flows, user journeys, wireframes, annotations, and prototypes that represent interaction recommendations, etc.
• Research expertise highly valued: You have a solid understanding of basic research principles and methodologies, and have a proven track record of independently conducting user research while selecting appropriate methodologies to inform your design.
• Strong skills in modern design tools like Figma, Miro, UserTesting and Google Workplace.
• An online portfolio of case studies that demonstrates unfailing advocacy for the user, highlighting: e-commerce design work, enterprise design work, data-driven approaches, and strategic thinking